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Skills

  • Public speaking
  • Cleanliness
  • Basic math skills
  • Security monitoring
  • Process implementation
  • Cash balancing
  • Refunds and exchanges
  • Credit card processing
  • Interpersonal and written communication
  • Liquor law compliance

Work Experiences

  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Gathered and scanned coupons to deduct automatically from the total.
  • Dealt with customer complaints and concerns, escalating them to a direct supervisor for prompt resolution.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Greeted customers and responded to information requests.
  • Collaborated with Front Counter Cashier to resolve issues and address customer complaints.
  • Followed state and federal laws by checking customers' identification for proof of age and refusing to sell alcohol to anyone under the age of 21.
  • Moved to the store display areas after unloading the product stock that had arrived.
  • Learned Front Counter Cashier and Front Counter Cashier roles to provide skilled assistance to other sections during slow customer periods.
  • Used an electronic computer system to process credit card, EBT, and gift certificate payments.

Summaries

  • Dedicated cashier and server in metric establishment with 4 years of experience.
  • Sales leader with a track record of upselling and consulting.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Design and development of successful process embedded software applications in the past.
  • Professional who is outgoing and detail-oriented and has a track record of resourcefulness and dependability.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Among his accomplishments is the creation of a program app for use in the initiative industry.
  • Professional with 3 years of experience in process improvement.
  • Bringing 13 years of solid experience in a retail cash handling environment with me.
  • With a commitment to efficiency and accuracy, I am skilled at stakeholder engagement.

Accomplishments

  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.
  • Contributed to a successful product launch by recommending Jira additions based on customer feedback, increasing monthly revenue by $2.
  • Assisted in training new cashiers on POS systems and best practices, resulting in a reduction of employee errors by 84%.
  • Established
  • Ensured
  • Reduced
  • Awarded 'Employee of the Month' for consistently exceeding sales targets by 31% and providing superior customer service.
  • Developed
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Executed high-standard cleanliness protocols in the store environment, leading to a 62% improvement in positive customer reviews related to store appearance.

Affiliations

  • Retail Industry Leaders Association (RILA)
  • Certified Retail Analyst (CRA) designation
  • The Better Work Standards Program (BWSP)
  • Association for Retail Training and Development
  • International Council of Nurses
  • Retail Operations Best Practices Group Member
  • Certified Professional in Customer Queuing Management
  • Toastmasters
  • The Customer Service Institute of America (CSIA)
  • Lions Club

Certifications

  • Basic Retail Math Certification - Vantage
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Salesforce
  • POS (Point of Sale) System Operation Certification - Asana
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Introduction to Retail Sales Certification - Lakeside Partners
  • Certified Retail Associate (CRA) - Meridian
  • Certified Hospitality & Tourism Professional (CHTP) - Cedar Works

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