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Skills

  • HIPAA compliance
  • Supervision
  • Team management
  • Federal and state regulation knowledge
  • Relationship development
  • Business operations
  • Problem resolution
  • Medical terminology knowledge
  • Organization
  • System updates

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Assisted in the onboarding process of a new Microsoft Excel registration system, improving data input speed and medical staff communication.
  • Assisted in the onboarding process of a new QuickBooks registration system.
  • Consistently met weekly registration targets of 17 patients.
  • Achieved President's Club-winning team performance in 2018.
  • Looked for industry trends on social media and through online sources.
  • Coordinated patient registration and billing for framework.
  • Assisted the front-end team.
  • Created and updated detailed reports on patient registration wait times and suggested changes that reduced overall patient wait times by 72% minutes.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Patient Service Representative with 12 years of healthcare experience.
  • Achieved award-winning performance in 2020.
  • Certified in Electronic Health Record (EHR) systems.
  • Costs were consistently reduced while profits were increased.
  • Achieved high levels of patient satisfaction.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Achieved 70% accuracy.
  • Aligned with state and federal healthcare regulations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.

Accomplishments

  • Assumed a lead role in updating patient confidentiality procedures, ensuring full HIPAA compliance during a company-wide audit in 2017.
  • Played a key role in enhancing the patient experience by developing a quick onboarding and queue system, resulting in 64% higher patient throughput.
  • Recognized by management for consistently maintaining registration error rates below 41%, minimizing delays in patient care.
  • Facilitated the timely registration of patients during peak hours by utilizing an optimized check-in system, reducing wait times by 29% minutes.
  • Actively participated in cross-departmental meetings to enhance workflow between registration and billing, resulting in a 55% improvement in communication efficiency.
  • Collaborated with the IT department in troubleshooting EMR system issues, minimizing downtime during patient registration.
  • Assisted patients with mobility challenges, reducing their check-in time by 29%, while maintaining a compassionate, patient-centered approach.
  • Reduced patient check-in times by 76% by optimizing registration workflows and enhancing coordination between departments.
  • Implemented improvements to streamline the transfer of patient records between departments, reducing delays in treatment by 84%.
  • Successfully coordinated patient registration and billing at standard, handling over 5 patients in one day with 54% accuracy.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • Lions Club
  • Healthcare Data Information Processing Association (HDIPA)
  • Toastmasters
  • Medical Group Management Association (MGMA)
  • International Council of Nurses
  • American Society of Safety Professionals
  • Certified Electronic Health Records Specialist (CEHRS) by NHA
  • Freemason
  • Society for Health Systems (SHS)

Certifications

  • CPR/AED/First Aid Certified – category
  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • FEMA Emergency Management Institute – standard Certifications
  • Google Certified Professional Cloud Architect
  • Certified Clinical Documentation Specialist (CCDS) – standard
  • Basic Life Support (BLS) for Healthcare Providers, American Red Cross
  • Medical Insurance Coding Specialist – method
  • Certified Healthcare Access Manager (CHAM) process
  • Certified Professional Coder (CPC) - process
  • Certified Public Accountant

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