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Skills

  • Critical incident management
  • Regulatory compliance
  • Error Reduction Tactics
  • Chip/Currency Handling Efficiency
  • Supervision
  • Customer retention strategies
  • First Aid/CPR
  • Relationship development
  • Operational efficiency improvement
  • Handling Confidential Information

Work Experiences

  • Achieved a 59% first-year retention rate.
  • Achieved this throughout 2020.
  • Transported Asana to 6 months customer locations.
  • Collaborated with marketing to tailor promotions.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with the compliance department.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with operations to optimize parking procedures.
  • Authored updated Standard Operating Procedures (SOPs), prompting a comprehensive team adherence rate of 84%.

Summaries

  • Keep an eye on floor operations to reduce house losses and increase security.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Collaborative and detail-oriented leader with a reputation for delivering effective staff development programs that increase performance and reduce turnover.
  • Gaming professional with a strong leadership background and a thorough understanding of related laws, best practices, and unauthorized behavior.
  • Achieved a 27% reduction in errors.
  • Achieved discrepancy-free reconciliation for 11 consecutive periods.
  • Maintains a seamless balance between dealer supervision and promoting positive customer experiences.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 44% growth in patron satisfaction.

Accomplishments

  • Managed multi-million dollar transactions through the cage, ensuring 100% accuracy in end-of-day reconciliations.
  • Enhanced guest service experience by providing efficient and timely transaction processing, increasing positive guest feedback by 61%.
  • Proactively identified and resolved discrepancies in daily accounting, improving accuracy by 66% within the first 11 months.
  • Initiated a cross-departmental collaboration to streamline risk management processes, cutting losses by 7 over 8 quarters.
  • Collaborated with Marketing to develop cage-driven promotions, contributing to a 81% increase in customer retention.
  • Facilitated the successful transition to a new currency handling system, reducing downtime by 4 hours per week.
  • Contributed to casino revenue growth by identifying and correcting inefficient cash flow management, saving 6 annually.
  • Collaborated with team of 12 in the development of metric.
  • Introduced regular security training sessions, resulting in a 68% reduction in internal incidents.
  • Trained and mentored a team of 5 cage employees, resulting in an overall performance improvement of 57%

Affiliations

  • Participated in Table Games Supervisor Skill Development Training
  • American Marketing Association
  • Jaycees
  • Participated in AML Education & Awareness Programs organized by the Bank Secrecy Act (BSA)
  • Society of Women Engineers
  • Society of Human Resource Management
  • Certified Cage Supervisor (CCS) – Through Global Gaming Professionals Association
  • American Society of Safety Professionals
  • Member, Cash and Treasury Management Group
  • Project Management Institute

Certifications

  • Core Supervisory Skills Certification through American Management Association (AMA)
  • Certified Supervisor for Casinos & Gaming through Brightline
  • Team Leadership for Hospitality and Gaming Course
  • National Casino Compliance Manager Certification
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Casino Cage Counting and Currency Handling Certification
  • Customer Service Excellence in Casinos Certification
  • Certified Casino Supervisor (CCS) by the National Indian Gaming Association (NIGA)

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