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Skills

  • Public speaking
  • Project management
  • Organization
  • Team management
  • Communications
  • Report writing
  • Team building
  • Materials preparation
  • MS Office
  • Interpersonal and written communication

Work Experiences

  • Recommendation
  • Kept track of all company inventory by monitoring multiple databases.
  • Measured yardage and looked for stray golf balls.
  • Used Asana to accurately enter data into a batch ticketing system.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Improved locomotive material expense tracking by 18%.
  • Advised
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Managed
  • Completed the work outlined on the repair order with efficiency and accuracy.

Summaries

  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Focused on customer service
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Innovative
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a method position with a forward-thinking organization.
  • Versatile
  • Ambitious
  • Trained in Adobe Creative Suite and possesses exceptional quality assurance abilities.

Accomplishments

  • Generated weekly scheduling reports using HubSpot, resulting in an improved understanding of provider productivity and patient wait times.
  • Assisted with transitioning to electronic scheduling systems, increasing team-wide adoption leading to a 66% boost in scheduling efficiency.
  • Initiated and maintained a thorough logbook of scheduling conflicts and resolutions, reducing discrepancies by 44% in the upcoming cycle.
  • Collaborated on system upgrades for scheduling software, dramatically improving booking accuracy and reducing patient complaints by 69%.
  • Maintained a patient follow-up system that ensured 29% compliance with post-surgical appointments and care.
  • Created a patient satisfaction survey tied to appointment scheduling that provided insights, helping reduce patient complaints by 62%.
  • Created templates for common appointment types, reducing data entry errors across scheduling platforms by 47%.
  • Collaborated with department heads to adjust scheduling priorities, leading to a more balanced workload across 12 healthcare providers.
  • Coordinated with the radiology department to ensure appointments adhered to both diagnostic schedules and patient needs, decreasing patient wait times by 12%.
  • Successfully triaged and scheduled 3 patient appointments daily while ensuring high-priority cases were seen within 17 hours.

Affiliations

  • Association of Clinical Research Professionals (ACRP)
  • American Society of Safety Professionals
  • Freemason
  • Continuing Education Provider for Medical Office Scheduling
  • Certified Medical Scheduler Association of America (CMSAA)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Institute for Health Scheduling Professionals

Certifications

  • Certified Revenue Cycle Specialist (CRCS) by American Association of Healthcare Administrative Management (AAHAM)
  • Healthcare Customer Service Specialist Certification by Brightline
  • Certified Outpatient Coder (COC) by AAPC
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional Biller (CPB) by AAPC
  • Certified Medical Administrative Assistant (CMAA) by standard
  • Medical Scheduling and Administrative Assistant Certificate by system
  • First Aid/CPR Certified
  • Time Management in Healthcare Certification by initiative
  • ServSafe

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