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Skills

  • Customer service
  • High-precision Cable Splicing for Zero Downtime
  • Operational improvement
  • Fiber-optic cable installation
  • Safety practices
  • Preventative maintenance strategy development
  • On-Site Technical Support
  • Team management
  • Installation of Residential and Commercial Network Systems
  • Fiber Splicing Techniques

Work Experiences

  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Transported Power BI to one year customer locations.
  • Collaborated with contractors and project managers.
  • Looked into network and data communications hardware and software and made recommendations.
  • Read blueprints and schematics to properly place equipment.
  • Conducted routine inspections and cable system testing in high-priority Columbus facilities, identifying and resolving 9 potential hazards.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Achieved savings in several months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with service engineers.

Summaries

  • Consistently improved line fault identification.
  • Within Miscellaneous, senior Cable Systems Installer and outstanding performer in workflow optimization and stakeholder engagement.
  • Accomplished in fiber splicing techniques.
  • Completes projects within budget parameters.
  • Telecommunications technician with 5 years of experience in voice, data, and other systems installation.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Achieved 85% customer satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Addressed customer concerns.
  • Capable in preventive maintenance.

Accomplishments

  • Successfully secured company compliance with category installation standards, resulting in higher customer trust and fewer safety incidents.
  • Collaborated with team of 11 in the development of initiative.
  • Facilitated upgrades for on-premises and underground wiring systems, aligning with new Lean codes, achieving 67% compliance adherence.
  • Upgraded telecommunication systems for 3 commercial properties, achieving 56% faster connection speeds and enhanced signal stability.
  • Orchestrated smooth project timelines by coordinating between builders and utility providers for timely deployment of new cable systems in Phoenix.
  • Pioneered a cable rerouting method in Atlanta, saving 44% installation time and reducing future maintenance expenses.
  • Collaborated in the introduction of new fiber optic standards at Ironclad Systems, training 12 employees and increasing installation speed by 31%.
  • Played key role in minimizing operational bottlenecks by streamlining the work order and permit processes with contractors, enhancing project delivery by 48%.
  • Prepared and submitted post-installation reports detailing materials usage and compliance with OSHA-mandated safety regulations.
  • Resolved major malfunction in a fiber optic network for a large corporate client, reducing downtime by process and preventing further service interruptions.

Affiliations

  • Certified, Defensive Driving for Utility Workers, National Safety Council
  • Certified Technician, Copper Cabling Solutions, BICSI
  • Society of Human Resource Management
  • Training Certification from the National Cable Television Institute (NCTI)
  • Association of Information Technology Professionals
  • Project Management Institute
  • Participant, Structured Cabling Workshop on Fiber Optic Installer (FOI) Techniques
  • Certification, Fiber Optic Association (FOA)
  • Freemason
  • Affiliated with the National Institute for Certification in Engineering Technologies (NICET)

Certifications

  • BICSI Installer 2, Optical Fiber (INSTF)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Outside Plant Technician (OSP) by BICSI
  • Certified RF (Radio Frequency) Technician by Beacon Labs
  • Telecom Certified Professional (TCP) by TIA
  • OSHA 10-Hour Construction Safety and Health Certification
  • Certified Business Analysis Professional (CBAP)
  • Technology Infrastructure Specialist Certification (TIS) from BICSI
  • Juniper Networks Certified Associate, Networking (JNCIA)
  • Fluke Networks Certified Cabling Test Technician (CCTT)

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