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Skills

  • Bussing expertise
  • Customer complaint resolution
  • Liquor, wine and food service
  • Buffet setup and takedown
  • Event coordination for large-scale gatherings
  • Menu design and promotion
  • Food inspection
  • Cross-functional team communication
  • Alcohol inventory control
  • Customer Relationship Management (CRM)

Work Experiences

  • Attractively arranged each place setting and double-checked that all items were clean and free of water spots and chips.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Finished the opening and closing checklists, which included emptying the trash, protecting the alcohol, and polishing the silverware.
  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Was in charge of the closing duties, which included restocking items and reconciling the cash register.
  • Gave orders to the kitchen staff by coordinated.
  • Served plated dinners, buffet-style dinners, and passed hors d'oeuvres for parties of 5 to 8.
  • Checked the restrooms for cleanliness and supply availability 2 times per shift.
  • Recommended daily specials, wine selections, and desserts to steer customers toward more profitable items.
  • Quickly addressed any concerns or complaints, and I escalated more complex issues to management for resolution to improve service.

Summaries

  • Lead Cocktail Server is a dedicated Lead Cocktail Server who has a strong understanding of food safety, sales expertise, and a strong desire to please every customer.
  • Increase table turnover to maximize sales opportunities without sacrificing service.
  • Offering 14 years of progressive experience with increased accountability in progressive roles.
  • Memorizing menu items and orders, upselling additional products, and taking accurate drink and food orders are all skills she possesses.
  • In FOH and BOH operations, a competent and capable team member.
  • Reservations, takeout orders, and general inquiries are all handled efficiently.
  • Customer service training and extensive knowledge of initiative cuisine.
  • Lead Cocktail Server with 18 years of experience creating memorable dining experiences for customers.
  • Data analysis in program settings and performance reporting in team leadership settings.
  • Talented at making cheerful recommendations, taking orders, and completing requests exactly as requested.

Accomplishments

  • Spearheaded staff training on the use of category, reducing order entry errors by 49% and improving overall order accuracy.
  • Certified 12 team members in key compliance-related training programs like responsible alcohol service, boosting the venue’s compliance with regulatory bodies by 50%.
  • Designed a new scheduling format that reduced labor costs by 51% by efficiently assigning shifts according to employee skillsets.
  • Recognized for minimizing beverage-related inventory shrinkage, reducing loss by 30% through diligent staff training on proper portion control.
  • Increased overall bar tab averages by 44% by implementing targeted upselling techniques during peak operational hours.
  • Collaborated with event planners and clients to design custom beverage service solutions, resulting in a 78% improvement in repeat business for private events.
  • Worked to resolve guest complaints in real time, leading to a 16% decrease in negative feedback and service recovery issues over the past year.
  • Worked closely with the kitchen and cocktail bar teams to ensure seamless collaboration, leading to 48% faster order completion during high-volume periods.
  • Executed beverage services for 16 corporate events, significantly improving the company’s event portfolio and client satisfaction scores.
  • Promoted to Lead Cocktail Server after consistently exceeding service metrics and attaining customer satisfaction scores of 33% or higher.

Affiliations

  • Collaborated on the development of training modules for new employees at process, reinforcing core service and beverage preparation skills.
  • Guest speaker at framework, presenting on best practices for teamwork and communication between kitchen and waitstaff teams.
  • Member of the International Culinary Institute’s Beverage Program – honing aesthetically pleasing presentation skills to pair cocktails with curated menus.
  • Engaged in the Beverage Alcohol Resource (BAR) Certification Program to enhance skill sets in cocktail presentation and ingredient knowledge.
  • Completed TIPS Alcohol Safety Certification in 2017 with emphasis on responsible customer engagement and conflict management.
  • Hospitality Management Certification from Atlanta — Participated in coursework covering effective team leadership and high-volume service delivery techniques.
  • Advocate for sustainability in hospitality and F&B through projects with Ironclad Systems, focusing on incorporating sustainable practices into drink service.
  • Member of a local food and beverage business development group since 2020, contributing to industry best practices for waitstaff and bartenders.
  • Active contributor to the National Hospitality Institute’s leadership panel, regularly discussing service strategies and industry improvements.
  • Member of the United States Bartenders' Guild (USBG) since 2018 — Involved in continuous professional development to remain updated on cocktail trends and mixology techniques.

Certifications

  • First Aid/CPR Certification - Summit Group
  • Certified Food Protection Manager (CFPM), Cedar Works
  • Certified Restaurant Server, National Restaurant Association (NRA)
  • CompTIA Security+
  • SAP Certified Application Associate
  • Apple Certified Associate (ACA)
  • Advanced Wine Tasting Certification, Brightline
  • Certified Hospitality Trainer (CHT), Lakeside Partners
  • POS System Certification for SAP
  • Customer Service Excellence Certification - Beacon Labs

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