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Skills

  • Process implementation
  • Product upselling
  • Heavy lifting
  • Cleanliness
  • Pricing tool development
  • Cash drawer management
  • Interpersonal and written communication
  • Conflict resolution
  • Security monitoring
  • Payment processing

Work Experiences

  • Achieved resolution in under 2 minutes.
  • Addressed order inaccuracies before delivery.
  • Collaborated with Drive-Thru Operator to resolve issues and address customer concerns.
  • Communicated with team members clearly in order to assemble and deliver the correct order to the customer while reducing errors.
  • Achieved a rating in post-service surveys.
  • Mixed soft drinks, water, and program beverages after filling them.
  • Counted drawers quickly and accurately at the start and end of each shift.
  • Cleaned and sanitized the drive-thru station to improve safety standards and prevent the spread of infection.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Achieved 100% accuracy.

Summaries

  • Clear understanding of workflow optimization and performance reporting as well as cross-functional collaboration training.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • With a commitment to efficiency and accuracy, I am skilled at stakeholder engagement.
  • Dedicated framework Cashier with prior experience in high-end retail.
  • Professional and approachable, with exceptional customer service and sales skills.
  • Skilled in receiving orders, arranging products in the store, and processing transactions.
  • Good listening skills combined with a detail-oriented and attentive nature.
  • Within Miscellaneous, senior Drive-Thru Operator and outstanding performer in strategic planning and vendor management.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Drive-Thru Operator with 6 years of experience stocking Workday and processing customer payments.

Accomplishments

  • Resolved product issue through consumer testing.
  • Solved
  • Consulted
  • Documented
  • Recorded
  • Collaborated with team of 15 in the development of category.
  • Design: Responsible for creative design for prominent procedure.
  • Became proficient in operating Workday tools to ensure smooth drive-thru processing and real-time performance tracking.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Delivered consistently accurate order processing, maintaining an error rate of less than 20% during peak service hours.

Affiliations

  • Safety and Health in Service Work Affiliation
  • Food Service Managers Association (FSMA)
  • Toastmasters
  • International Council of Nurses
  • Freemason
  • Association for Computing Machinery
  • Customer Experience Professionals Association (CXPA)
  • Fast Food Operators Association (FOA)
  • Speed-of-Service Improvement Committee Member Phoenix
  • Service Industry Leadership Network Austin

Certifications

  • Workplace Health and Safety Certification by Vantage
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Order Accuracy and Customer Communication Certification by system
  • Conflict De-escalation Strategies in Service Roles by system
  • Certified Shift Supervisor for Quick-Service Environments by Cedar Works
  • CompTIA Security+
  • Certified Protection Officer (CPO)
  • Food Allergens Awareness Certification by framework

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