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Skills

  • Advanced record-keeping and documentation
  • Handling patient queries and concerns
  • Chairside assisting
  • Customer service
  • Treatment room cleanup
  • Developing personalized orthodontic treatment plans
  • Digital health record management
  • Category equipment
  • Cross-functional team collaboration with orthodontic staff
  • MS Office

Work Experiences

  • By taking the patients' blood pressure, temperature, and pulse, I was able to measure and record vital statistics.
  • Coordinated financial arrangements with patients.
  • Achieved a 76% satisfaction rate among patients.
  • Assisted in the training of new treatment coordinators.
  • Achieved results over a 12-year period.
  • Assisted the dentist in the management of medical or dental emergencies by spearheaded.
  • Coordinated the production of retainers and orthodontic appliances by working closely with method to ensure a 22% on-time delivery for patients.
  • Collaborated with external orthodontic specialists to coordinate complex treatment plans, ensuring all stages of the process were completed on schedule.
  • Awarded in 2021.
  • Addressed billing issues efficiently.

Summaries

  • Provide standard certification and extensive support experience for patients and Orthodontic Treatment Coordinators.
  • Precise communicator with experience working with dental team members, accurately entering patient data, and maintaining confidentiality.
  • Clear understanding of process improvement and strategic planning as well as budget management training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Well-organized and conscientious about meeting individual needs.
  • Quickly solves problems and handles issues while adhering to procedures.
  • Strengths in team leadership and performance reporting backed up by Dental training.
  • Friendly Orthodontic Treatment Coordinator with 9 years of experience providing patients with high-quality dental care.
  • Dental Assistant with 14 years of experience who excels at teamwork and communication to provide excellent patient care.

Accomplishments

  • Enabled a seamless financial workflow by performing accurate financial assessments and timely follow-ups, achieving 20% patient payment plan compliance.
  • Supported cross-functional teams in refining insurance preauthorization processes, increasing approval rates by 79%.
  • Collaborated with billing to streamline insurance claims processing, reducing average claims approval time by 57%.
  • Maintained a 19% new patient conversion rate by providing clear treatment plans and financial breakdowns aligned with patient needs.
  • Consistently achieved 80% patient satisfaction ratings by providing exceptional customer service and resolving patient concerns in a timely manner.
  • Documented and resolved program which led to initiative.
  • Achieved 42% patient satisfaction by implementing a new patient intake procedure, streamlining appointment scheduling, and minimizing wait times.
  • Developed cross-functional partnerships with the marketing team to increase orthodontic plan interest through patient-facing educational content.
  • Implemented financial tracking tools to accurately monitor and update patient payment plans, improving payment accuracy by 38% and reducing errors.
  • Facilitated communication between orthodontists, dental professionals, and patients, contributing to a 68% improvement in clinic operational efficiency.

Affiliations

  • Certified Treatment Coordinator (CTC) through the Academy of Orthodontic Excellence
  • American Association of Dental Office Managers (AADOM)
  • Cerified Administrator of Medical Office Software Adobe Creative Suite
  • Completed continuing education courses in Orthodontic Business Management
  • Orthodontic Assistant Premier Study Club
  • Member of the Academy of Dental Management Consultants (ADMC)
  • Participant in OSHA/CDA Dental Safety and Compliance Seminars
  • Member of Toastmasters International for improved patient communication skills
  • Association of Dental Implant Auxiliaries (ADIA)
  • Membership in Orthodontic Practice Management Seminars by procedure

Certifications

  • ServSafe
  • Certified Public Accountant
  • Dental Insurance Verification Specialist Certification
  • Dental Service Coordinator Certification
  • Salesforce
  • First Aid/CPR Certified
  • Basic Life Support (BLS) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)

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