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Skills

  • Customer service-oriented
  • Onboarding Process Design
  • School records monitoring
  • Sorting packages
  • Certified Medical Office Assistant
  • Business Administration
  • Overseeing automated databases
  • Mail distribution
  • Bookkeeping
  • Executive presentation development

Work Experiences

  • Contributed to employee retention rate improvement of 43%.
  • Internal company-wide meetings, executive committee meetings, conferences, and staff meetings were all coordinated by me.
  • Achieved a 18%-faster turnaround for client inquiries.
  • Assisted in HR-related activities, including performance reviews and resolution of employee conflicts, contributing to employee retention rate improvement of 23%.
  • Gathered and analyzed administrative cost data in order to prepare 18 months budgets for corporate management.
  • Created systems for tracking time-off requests.
  • Created and implemented policies and procedures, as well as scaled them for expansion.
  • Administered payroll processing for 5 employees.
  • Boosted new hire job satisfaction.
  • Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments.

Summaries

  • Dedicated and self-motivated Office Manager and Executive Assistant with a wide range of experience in a variety of organizations and industries.
  • 12 years of experience in general office procedures, process improvement and risk assessment.
  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • With 6 years of experience as Administrative Office Manager in Portland, I am organized and hardworking.
  • Dedicated clerical team member seeking additional work experience in the Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Team player who is methodical and detail-oriented and has expertise in vendor management.
  • Administrative Office Manager is a meticulous Administrative Office Manager who is dedicated to completing administrative tasks with zeal.
  • Prepared to bring 5 years of experience to Ironclad Systems and take on a new and challenging role.

Accomplishments

  • Travel Planning: Booked heavy domestic and international travel for department of 5.
  • Inventory Management: Managed inventory and office budgeting for supplies for busy office of 15.
  • Developed a comprehensive database for tracking customer inquiries, which reduced resolution times by 52% and increased client satisfaction.
  • Created and conducted professional development workshops, increasing team skillsets and reducing dependency on external consultants by $5 annually.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Updated and maintained company database to reflect current and accurate client records for more than 16 accounts.
  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Facilitated the successful relocation of the corporate office, ensuring minimal downtime and improving team workplace satisfaction by 74%.
  • Completed payroll for staff of 17 direct reports.
  • Improved the company’s data security protocols, reducing the risk of data breaches by 73% via implementing new encryption and access control measures.

Affiliations

  • Freemason
  • Office Ninjas – Administrative Professionals Network
  • Association of Information Technology Professionals
  • Lions Club
  • Society for Human Resource Management (SHRM)
  • Project Management Institute
  • Toastmasters
  • National Association of Office Managers (NAOM)
  • Association for Computing Machinery
  • National Association of Business Management Professionals

Certifications

  • CompTIA IT Fundamentals (ITF+) Certification
  • International Association of Administrative Professionals: CPA
  • Certified Professional in Talent Development (CPTD) - Association for Talent Development (ATD)
  • Microsoft Office Specialist (MOS): Microsoft Office Master Certification 2019
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Professional in Human Resources (PHR) – HR Certification Institute (HRCI)
  • Certified Document Controller (CDC) - British Standards Institute (BSI)
  • Certified Manager (CM) – Institute of Certified Professional Managers (ICPM)

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