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Skills

  • Credit and collections
  • Classroom supplies ordering
  • Types 6 wpm
  • Payroll and budgeting
  • HIPAA compliance
  • Memorization and recall
  • Employee timesheet processing
  • Business Administration
  • Business correspondence
  • 9 WPM typing speed

Work Experiences

  • Contributed to employee retention rate improvement of 43%.
  • Helped with the integration of the new website into the property management software.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Used regular correspondence and scheduled follow-up to communicate corporate objectives to all divisions.
  • Assisted in HR-related activities, including performance reviews and resolution of employee conflicts, contributing to employee retention rate improvement of 23%.
  • Analyzed staff productivity.
  • Coordinated corporate events for Phoenix.
  • Assessed vendor relationships.

Summaries

  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • Offering 2 years of experience in customer relations management.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Administrative Office Manager is a meticulous Administrative Office Manager who is dedicated to completing administrative tasks with zeal.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • This enthusiastic and well-organized Administrative Assistant possesses a variety of skills, including data entry, schedule management, and event planning.
  • Workflow optimization and data analysis are tasks that I am uniquely qualified to perform.

Accomplishments

  • Updated and maintained company database to reflect current and accurate client records for more than 16 accounts.
  • Achieved certification through the HubSpot, method.
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.
  • Completed payroll for staff of 17 direct reports.
  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Designed a cost-effective courier and mailing process that led to savings of $14 per quarter.
  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Resolved product issue through consumer testing.
  • Assisted in the formulation of department-wide objectives, resulting in key performance indicators (KPIs) being met or exceeded by 32%.
  • Travel Planning: Booked heavy domestic and international travel for department of 5.

Affiliations

  • Volunteer Coordinator for metric
  • Association of Executive and Administrative Professionals
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Lions Club
  • American Society of Safety Professionals
  • Professional Association of Customer Engagement (PACE)
  • Office Ninjas – Administrative Professionals Network
  • National Association of Colleges and Employers (NACE)

Certifications

  • CompTIA IT Fundamentals (ITF+) Certification
  • Six Sigma Yellow Belt certification
  • Certified Professional in Talent Development (CPTD) - Association for Talent Development (ATD)
  • ServSafe
  • Certified Information Systems Auditor (CISA) - category
  • Digital Transformation in Administrative Services Certification Vantage
  • Customer Service and Call Handling Certification - Harbor & Co.
  • Certified Public Accountant (CPA)
  • Lean Office and Service Certification - Lean Enterprise Institute
  • Professional in Human Resources (PHR) – HR Certification Institute (HRCI)

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