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Skills

  • Conflict resolution and issue mitigation
  • Mortgage loan origination
  • First Aid/CPR
  • Mortgage loan application processing
  • Loan-to-value (LTV) ratio analysis
  • Upselling and cross-selling
  • Dealing with high-net-worth individuals
  • Moody's KMV CreditEdge
  • Onboarding and training of junior staff
  • Financial transactions expertise

Work Experiences

  • Transported Microsoft Excel to one year customer locations.
  • Achieved a 43% reduction in loan processing errors.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Consistently closed over $13 in new loans per quarter.
  • Had an excellent attendance record and was always on time for work.
  • Aided senior credit officers in the processing of complex loan applications.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted personalized consultations.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 17%.
  • Achieved consistently positive customer feedback.

Summaries

  • Achieved a 26% reduction in loan processing times.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Adept at delivering high-quality mortgage consultations.
  • Achieved 79% of new business from customer referrals.
  • Strengths in strategic planning and stakeholder engagement backed up by Banking and Financial Services training.
  • Achieved satisfaction across 5 closed loans.
  • Clear understanding of client relations and cross-functional collaboration as well as process improvement training.
  • Consistently ranked among the top performing mortgage specialists, closing 3 loans each month and achieving a 42% client satisfaction rating.
  • Consistently exceeded individual mortgage sales targets.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Reduced loan processing times by 13 days through proactive coordination with third-party vendors and title companies.
  • Exceeded quarterly sales goals by securing $18 in approved loans, contributing 31% of the region’s total sales for system.
  • Assisted 8 clients per quarter through end-to-end mortgage applications, with a 45% approval success rate.
  • Presented tailored mortgage loan options to clients during consultations, driving 55% conversion on pre-approved mortgage applications.
  • Resolved product issue through consumer testing.
  • Helped clients reduce debt-to-income ratios through advisory services, leading to enhanced mortgage approval odds by 28%.
  • Achieved 16% year-over-year growth in closed mortgage loans, amounting to an increase of $11 in revenue for 2015.
  • Implemented loan processing improvements that reduced average closing timelines by 9 days, improving customer satisfaction by 29%.
  • Successfully obtained Lean to provide advisory services in specialized mortgage products, leading to a 49% uplift in sales of Adobe Creative Suite.
  • Analyzed Loan-to-Value (LTV) ratios to guide prospective borrowers in selecting suitable mortgage terms, resulting in a 63% increase in favorable loan decisions.

Affiliations

  • Affiliate member of the National Reverse Mortgage Lenders Association (NRMLA)
  • Society of Human Resource Management
  • Young Mortgage Professionals Association (YMPA)
  • Society of Women Engineers
  • Volunteer Instructor, Local First-Time Homebuyers Program (Phoenix)
  • American Medical Informatics Association
  • Affiliation with LendingTree Certified Loan Officers (2016)
  • Participation in RESPA Compliance Best Practices Workshop - 2023
  • American Marketing Association
  • Project Management Institute

Certifications

  • Home Equity Conversion Mortgage (HECM) Certification
  • Ethical Practices Certification for Lending (EPC)
  • Loan Processing and Underwriting Foundational Training
  • Bilingual Certification initiative
  • Anti-Money Laundering (AML) Certification
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Advanced Customer Service Skills Certification
  • Certified Business Analysis Professional (CBAP)

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