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Skills

  • Account servicing
  • Account development
  • Relationship development
  • Inventory management
  • Data-driven decision making
  • System equipment
  • Territory management
  • Sales pipeline management
  • Supervision
  • Strategic planning

Work Experiences

  • Assessed clients’ financial standing.
  • Aligned customer preferences with financing options.
  • Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues.
  • Awarded Innovation Award for achieving top sales for Asana across Columbus.
  • Promoted new and used vehicle sales to increase volume, gross profit, and customer satisfaction.
  • Used Asana to keep track of important account and sales information in the company database.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Used eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB, and other resources to drive new and used car sales.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Achieved 28% client retention.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Achieved a 78% reduction in customer complaints.
  • Sales leader who is upbeat, energetic, and entrepreneurial.
  • Relationship builder, communicator, and multitasker extraordinaire.
  • Dedicated to providing excellent customer service.
  • Achieved 62% more closed deals.
  • Customers have increased by 15%, and new sales revenue has increased by more than $17.
  • Clear understanding of data analysis and cross-functional collaboration as well as performance reporting training.

Accomplishments

  • Resolved product issue through consumer testing.
  • Reduced vehicle delivery time by 9 days by automating contract processing and streamlining transaction steps.
  • Effectively managed a sales pipeline from lead generation to closing, achieving an average deal closing rate of 83% over the standard.
  • Managed a diverse customer base using CRM tools, tracking interactions to ensure timely follow-ups, which increased repeat business by 17%.
  • Collaborated with other departments to offer bundled service and maintenance packages, boosting upsell opportunities by 61%.
  • Created a customer feedback loop, utilizing data to improve sales processes and product offerings, resulting in a 72% satisfaction rate improvement.
  • Championed a customer-centric approach that improved overall customer satisfaction scores by 46% over the past year.
  • Led a partnership initiative with local businesses that generated 22% more inbound corporate client leads in several months.
  • Regularly surpassed monthly and quarterly sales targets by an average of 27% over one year.
  • Collaborated with finance team to offer tailored financing solutions that resulted in a 42% increase in approved loan applications.

Affiliations

  • Motor Vehicle Protection Products Association
  • National Independent Automobile Dealers Association (NIADA)
  • Automotive News Sales Leadership Forum
  • Fleet Sales Certification from system
  • National Alliance of Auto Brokers and Traders (NAABT)
  • Automotive Fleet & Leasing Association (AFLA)
  • Vehicle Leasing Association
  • Society of Automotive Engineers (SAE)
  • American International Automobile Dealers Association (AIADA)
  • Lions Club

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Sales Leadership and Management Certification - Meridian (2023)
  • Certified Public Accountant
  • Certified Customer Experience Professional (CCXP) - Lakeside Partners
  • Certified Auto Dealership Marketer (CDM) – Cedar Works
  • Salesforce Certified Administrator - 2024
  • Certified Customer Service Professional – Lakeside Partners
  • First Aid/CPR Certified
  • Accredited Sales Negotiation Specialist (ASNS) - program
  • CompTIA Security+

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