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Skills

  • Aging reports analysis
  • Closing processes
  • Method equipment
  • Time management and prioritization
  • Escalated Account Handling
  • Cash application
  • Organization
  • FDCPA compliance
  • Debt recovery strategy development
  • Delinquent account collection

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Achieved a 32% reduction in aged receivables.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to a revenue boost of $9.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Achieved Outstanding Service Award in 2019.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of category project by program team, which resulted in system.
  • Assessed risks in high-profile, overdue accounts.
  • Automated reminder workflows.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved 80% increased efficiency across the team.
  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.
  • Strengths in stakeholder engagement and workflow optimization backed up by Accounting and Finance training.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Achieved 68% client retention.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Aided in proactive collections.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Lead Collection Specialist is a multi-talented Lead Collection Specialist who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Trained and mentored junior collections specialists on best practices and compliance, enhancing team performance by 38% in several months.
  • Achieved metric% success in meeting recovery targets through key account negotiations and regular client follow-ups.
  • Met or exceeded quarterly recovery targets for 6 consecutive quarters while optimizing the collection process for maximum efficiency.
  • Facilitated cross-functional coordination between finance and account management to renegotiate payment terms, reducing aged debt by 19% in 18 months.
  • Collaboratively drove department initiative that improved overall collection efficiency by 15% while keeping operating costs within budget.
  • Successfully recovered $17 during a focused engagement with strategic clients over a 6 months.
  • Led the successful rollout of a fully digital collection system, increasing the department’s monthly collection rate by 57% using advanced automation tools.
  • Documented and resolved system which led to standard.
  • Collaborated with team of 5 in the development of system.
  • Facilitated settlements and payment plans on distressed accounts worth over $4, recouping 57% of delinquent funds from risky borrowers.

Affiliations

  • Project Management Institute
  • National Association of Social Workers
  • Active participant in ACA International – The Association of Credit and Collection Professionals
  • Active involvement in the Society of Corporate Compliance and Ethics (SCCE)
  • Membership in the International Association of Commercial Collectors (IACC)
  • Freemason
  • Toastmasters
  • Active membership in the National Consumer Reporting Association (NCRA) focusing on debt management initiatives
  • International Association of Administrative Professionals
  • Participated in Financial Empowerment Conference to explore credit management strategies

Certifications

  • Certified Trade Credit Professional (CTCP) by Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Negotiation Techniques Certification by Harbor & Co.
  • Leadership Management Excellence in Credit and Collections by Meridian
  • CompTIA Network+
  • Collections Law & Compliance Specialist Certification by Beacon Labs
  • Apple Certified Associate (ACA)
  • Certified Accounts Receivable Specialist by Meridian
  • ServSafe
  • Credit Business Associate (CBA) by National Association of Credit Management (NACM)

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