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Skills

  • Supervision
  • Cross-functional team collaboration
  • Problem resolution
  • Staff management
  • Change management in assessment processes
  • Assessment tool integration
  • Data accuracy and reliability improvement
  • System equipment
  • Budgets
  • Client-focused assessment management

Work Experiences

  • Increased productivity by 8% while lowering staffing and operational costs.
  • Oversaw a group of 9 standard associates who dealt with the department's daily and complex requirements.
  • Authored 11 technical reports.
  • Taught Assessment Managers and Assessment Managers effective customer service techniques, resulting in a 15% increase in client satisfaction.
  • Accelerated high-risk project reviews by 57%.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Created initiative and program reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Achieved a significant process by making proactive decisions based on market expertise and business knowledge.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that procedure operations ran smoothly.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

Summaries

  • Assessment Manager is a multi-talented Assessment Manager who is consistently rewarded for planning and operational improvements.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Within Miscellaneous, senior Assessment Manager and outstanding performer in data analysis and strategic planning.
  • Customer-focused professional with 15 years of experience in the Miscellaneous sector.
  • Bringing 13 years of industry experience to Meridian, and ready to take on a challenging, growth-oriented role.
  • Process improvement, workflow optimization, and data analysis are all well-trained.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Jira expertise.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Accelerated high-risk project reviews by 66%.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Led the development and implementation of a comprehensive assessment system that increased evaluation accuracy by 44% across all 6 departments.
  • Created and enforced a schedule for assessment deliverables, ensuring all deadlines were met or exceeded with a 59% on-time completion rate.
  • Generated executive-level reports with data visualization using Microsoft Excel, increasing stakeholder engagement by 54%.
  • Established a risk management protocol that minimized assessment errors by 22% and created a culture of accountability across departments.
  • Enhanced assessment documentation processes, cutting down report revision time by 84% and ensuring audit readiness at all times.
  • Designed a company-wide assessment framework that streamlined performance evaluations for 15 departments, reducing errors by 58%.
  • Facilitated training workshops for 6 team members on best practices in risk assessment, ensuring zero compliance issues during audits.
  • Collaborated with senior leadership to define key assessment metrics, leading to a 41% rise in departmental alignment with strategic goals.
  • Revamped assessment procedures to align with new company objectives, resulting in a 81% boost in performance metrics tracked by internal audits.
  • Trained 9 new team members on the use of advanced data analysis techniques for more accurate and timely assessments.

Affiliations

  • Center for Assessment Learning Professionals (CALP)
  • Society for Judgment and Decision Making (SJDM)
  • Data Science Association – Professional Membership
  • Project Management Institute (PMI)
  • American Society of Safety Professionals
  • Institute of Performance and Learning (I4PL)
  • Association for Computing Machinery
  • Collaborative Assessment Research Group (CARG)
  • Northeast Educational Research Association (NERA)
  • International Association for Assessment (IAA)

Certifications

  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified Specialist in Performance Assessment Standardization – 2019
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Process Quality Assurance Practitioner – category
  • Certified Data Management Professional (CDMP) – Harbor & Co.
  • Business Data Analytics Certification Vantage
  • Cisco Certified Network Associate (CCNA)

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