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Skills

  • Performance improvement
  • Budgets
  • Cross-training programs
  • First Aid/CPR
  • Food running
  • Relationship development
  • Organization
  • Budget Management
  • Menu memorization
  • Customer service

Work Experiences

  • Achieved 3 days without health code violations.
  • Transported Tableau to the past year customer locations.
  • Achieved savings over 2 months.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Accomplished in 2023.
  • Boosted repeat customer visits by 18%.
  • Collaborated with vendors to improve sourcing efficiency, reducing overall supply costs by $18 annually.
  • Boosted customer satisfaction by 31%.
  • Achieved a 40% drop in shift coverage issues.
  • Kept track of the dining room's inventory and replenished it as needed.

Summaries

  • Beverage Team Leader is a multi-talented Beverage Team Leader who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • 5 years of experience as a talented table busser.
  • Committed to sustainability with a history of reducing beverage waste by 18% and implementing eco-friendly practices without compromising on profitability.
  • Accomplished leader with 3 years' experience in the beverage industry, known for implementing protocols that reduce order fulfillment time by 50% and deliver top-notch product quality.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Committed to sustainability.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Food safety and industry best practices are second nature to her.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with kitchen staff to design beverage pairings that increased average food and beverage sales by $5 per customer.
  • Monitored team performance, identifying and rewarding high performers, resulting in a 44% increase in team morale.
  • Trained 15 new hires on compliance, safety standards, and company protocols, ensuring smooth onboarding and performance consistency.
  • Successfully resolved supply chain delays by negotiating with vendors, reducing delivery times by 14 days.
  • Collaborated with team of 14 in the development of system.
  • Revamped the bar layout, allowing for quicker staff movements and enhancing service speed by 17%.
  • Reduced beverage waste by 84% by implementing portion control training and inventory management techniques.
  • Developed a beverage cleanliness and safety checklist that reduced health inspection issues by 23% in 2017.
  • Facilitated monthly team meetings to review sales data, encouraging open communication which resulted in a 68% sales growth.

Affiliations

  • Hospitality Sales and Marketing Association International (HSMAI)
  • The Culinary Institute of America (CIA) – Beverage Program Graduate
  • American Culinary Federation (ACF) – Certification in Restaurant and Beverage Management
  • Women's Foodservice Forum (WFF)
  • National Restaurant Association Educational Foundation (NRAEF)
  • International Sommelier Guild (ISG)
  • Conference for Food Protection (CFP) Affiliate Membership
  • American Beverage Licensees (ABL)
  • Event Planning Certification through Meeting Professionals International (MPI)
  • Freemason

Certifications

  • First Aid/CPR Certified
  • Conflict Resolution Certification for Hospitality Professionals
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe Alcohol Certification
  • Certified Specialist of Spirits (CSS) - framework
  • Certified Hospitality Department Trainer (CHDT) – system
  • Certified Public Accountant (CPA)
  • Leadership Excellence in Hospitality and Food Service Certification

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