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Skills

  • Engagement strategies for diverse audiences
  • Knowledge of adult learning theory
  • Problem resolution
  • Cross-team collaboration for curriculum development
  • Customer service
  • Relationship development
  • MS Office
  • Organization
  • Supervision
  • Student counseling

Work Experiences

  • Achieved procedure.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Positive Behavior Support (PBS) was used to redirect students.
  • Attended by over 3 individuals.
  • Achieved Innovation Award for community involvement.
  • Answered 17 calls per one year to help customers with their questions and concerns.
  • Organized instructional materials, which included making bulletin boards and setting up work stations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 55% for employees.
  • Transported Power BI to 18 months customer locations.

Summaries

  • Working with teachers, parents, and specialists to meet students' educational needs is a strength.
  • Empathetic and accommodating when it comes to the design and implementation of hands-on lessons that cater to a variety of learning styles.
  • Maintains a positive attitude in the face of adversity or conflict.
  • I am a versatile Special Education Teacher who focuses on individual student needs across the academic spectrum as well as emotional development.
  • Workshop Instructor with 9 years of successful quality assurance and budget management experience.
  • Achieved 52% improvement in staff productivity.
  • In team efforts to deliver exceptional educational tools and foster academic achievement, adept at using constant communication, patience, and positive reinforcement.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved retention within the first the past year of their tenure.
  • Aligned workshops with organizational goals.

Accomplishments

  • Designed and delivered comprehensive hands-on workshops leading to a 69% increase in participant satisfaction scores over 6 months.
  • Created a structured feedback loop with participants, enabling continuous improvement cycles and increasing satisfaction scores by 68%.
  • Spearheaded the introduction of blended learning techniques, which improved engagement rates by 60% during evaluations.
  • Trained new instructors effectively, reducing their onboarding time by 8 days and improving curriculum delivery readiness by 25%.
  • Collaborated with engineering teams to integrate cross-functional knowledge, leading to a 76% improvement in workshop relevancy for corporate clients.
  • Led diversity and inclusion workshops, which contributed to a 39% improvement in organizational cultural competencies.
  • Introduced post-workshop support resources, leading to a 46% increase in participant referrals and retention.
  • Instructed a series of data analysis-specific workshops, where 3 participants gained practical skills and increased post-workshop assessment scores by 64%.
  • Achieved Innovation Award for developing accessible, engaging content for diverse audiences across different mediums.
  • Successfully facilitated online and in-person workshops, maintaining average attendance growth of 77% year-over-year.

Affiliations

  • Educational Technology Association
  • National Skill Development Corporation
  • American Educational Research Association (AERA)
  • Coaching and Mentorship Professionals Network
  • National Workshop Trainers Alliance
  • American Society of Safety Professionals
  • International Association of Facilitators (IAF)
  • Association for Talent Development (ATD)
  • Association of Information Technology Professionals
  • Local Chamber of Commerce for Workshop Providers

Certifications

  • Certified Public Accountant
  • ServSafe
  • Train-the-Trainer for Corporate Instructors by Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Train-the-Trainer Certification by Beacon Labs - 2016
  • Certified Professional in Learning and Performance (CPLP) by ATD
  • Professional Certified Coach (PCC) - International Coach Federation (ICF)
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Salesforce

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