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Skills

  • Individual and group facilitation
  • Data analysis and reporting on training outcomes
  • Supervision
  • Data-driven instructional improvements
  • Relationship development
  • Development of hands-on training materials
  • Project organization
  • Interactive teaching methodologies
  • Organization
  • Metric equipment

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Used nonverbal communication to provide comfort, encouragement, and positive reinforcement to children.
  • Oversaw the delivery of initiative project by method team, which resulted in framework.
  • Assisted in generating $17 in revenue by offering high-quality system workshops at Raleigh, ensuring recurring participant registrations.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Answered 17 calls per one year to help customers with their questions and concerns.
  • Achieved a 21% rise in return participants.
  • Provided effective and differentiated classroom instruction to a diverse group of students who were developmentally challenged.
  • Coached participants in performance reporting, achieving a 21% success rate in certifications within several months, improving professional placements in Miscellaneous.
  • Achieved a 80% completion rate of certification programs.

Summaries

  • A strategic-minded Workshop Instructor who partnered with Meridian to deliver impactful training that led to measurable metric improvements.
  • Achieved 54% improvement in post-workshop evaluations.
  • Boosted collaboration across departments.
  • Advanced participants from beginner to intermediate proficiency in process improvement.
  • I am a versatile Special Education Teacher who focuses on individual student needs across the academic spectrum as well as emotional development.
  • Clear understanding of strategic planning and performance reporting as well as strategic planning training.
  • Workshop Instructor with 9 years of successful quality assurance and budget management experience.
  • In the design and implementation of hands-on lessons, empathetic and accommodating.
  • Costs were consistently reduced while profits were increased.
  • Aligned workshops with organizational goals.

Accomplishments

  • Spearheaded the introduction of blended learning techniques, which improved engagement rates by 60% during evaluations.
  • Collaborated with engineering teams to integrate cross-functional knowledge, leading to a 76% improvement in workshop relevancy for corporate clients.
  • Applied structured problem-solving techniques to boost participant troubleshooting skills by 21% during project-based tasks.
  • Collaborated with team of 14 in the development of framework.
  • Orchestrated an interactive role-playing element that led to 49% better hands-on skill implementation in follow-up evaluations.
  • Revised complex training materials to improve accessibility, leading to a 44% increase in enrollment from diverse groups.
  • Resolved in-session conflicts among participants using effective conflict resolution techniques, which contributed to a 57% reduction in drop-outs.
  • Authored curriculum enhancements in stakeholder engagement, achieving Scrum Master compliance and reducing training time by 39%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Innovation Award for developing accessible, engaging content for diverse audiences across different mediums.

Affiliations

  • Association for Experiential Education (AEE)
  • National Workshop Trainers Alliance
  • Interactive Teaching Professionals Association
  • Adult Learning Institute
  • Vocational and Technical Education Association
  • Learning Development Circle
  • Project Management Institute
  • Association for Computing Machinery
  • Mentorship and Adult Education Practitioners Association
  • Local Chamber of Commerce for Workshop Providers

Certifications

  • Google Certified Educator Level 2
  • Certified Business Analysis Professional (CBAP)
  • Adult Learning Essentials Certification - Ironclad Systems 2021
  • Train-the-Trainer for Corporate Instructors by Summit Group
  • Certified Conflict Resolution and Mediation Skills in the Workplace
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Workshop Facilitation Techniques - Harbor & Co. (2018)
  • Project Management Professional (PMP) by standard
  • CompTIA Security+

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