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Skills

  • Leadership in patient follow-up
  • Session coordination
  • Communications
  • Data entry accuracy
  • Client satisfaction enhancement
  • Budgets
  • Data-driven decision making
  • Problem resolution
  • Session readiness improvement
  • Increase service visibility

Work Experiences

  • Contributed to data-driven decision-making.
  • Developed new intake protocols.
  • Contributed to creating patient progress summaries that clarified the treatment roadmap, improving patient understanding and satisfaction.
  • Addressed logistical issues with therapy rooms, ensuring correct setups that resulted in a smoother session flow for therapists and clients.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Ensured 18% seamless execution of therapy sessions.
  • Achieved a 47% improvement in patient retention.
  • Achieved a 85% decrease in no-show rates.
  • Kept meticulous records of office inventories and ordered additional supplies for $16.
  • Developed a new system for managing therapist availability requests.

Summaries

  • Client-focused Session Assistant skilled in scheduling coordination, enhancing patient retention through a 31% improvement in post-session follow-up procedures and satisfaction analyses.
  • Committed to enhancing session workflows by assisting therapists in post-session protocol and preparation, improving their readiness for subsequent sessions and enabling a productivity boost of 69%.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Collaborative team player supporting 5 clinical professionals in seamless session coordination, offering data-driven insights from detailed session metrics to enhance operational performance.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Opportunity to learn Spanish was pursued in order to improve support for program populations.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Knows how to manage charts, forms, and payments.
  • Clear understanding of project management and budget management as well as team leadership training.
  • Accomplished Session Assistant awarded the Excellence Award.

Accomplishments

  • Designed and implemented a system for tracking patient therapy attendance and outcomes, which contributed to a 30% improvement in service outcomes.
  • Collaborated with product to refine the intake process, reducing patient onboarding times by 68% and improving first-time service experiences.
  • Proactively reached out to patients post-session to gather category, contributing to service improvements based on patient input.
  • Provided administrative support to therapists by managing patient records across Asana, maintaining up-to-date and easily accessible documentation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Served as a point of contact for patient inquiries, assisting in conflict resolution and contributing to a reduction in appointment cancellations by 46%.
  • Contributed to improving patient understanding and satisfaction by creating easy-to-read progress summaries that clarified treatment plans.
  • Successfully resolved intra-staff scheduling conflicts by advocating for open communication and flexibility, reducing downtime by 18%.
  • Contributed to the onboarding of procedure, providing them with essential HIPAA and procedural training, leading to a smoother integration process.
  • Aided in the streamlining of session prep procedures, reducing setup times by 69% and improving the overall clinic workflow.

Affiliations

  • Society for Human Resource Management (SHRM) – Healthcare Division
  • Society of Human Resource Management
  • Association for Technical Support Professionals (ATSP)
  • Medical Group Management Association (MGMA)
  • Association of Information Technology Professionals
  • International Council of Nurses
  • National Association of Medical Staff Services (NAMSS)
  • Telemedicine & E-Health Journal Contributor
  • American Marketing Association
  • Association for Computing Machinery

Certifications

  • Certified EKG Technician (CET) by framework
  • Certified Professional in Healthcare Quality (CPHQ) – by National Association for Healthcare Quality (NAHQ)
  • Certification in Telehealth Coordination by initiative
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Certified Mental Health Technician (MHT) by program
  • CPR and AED Certified by standard
  • Emergency Medical Technician (EMT) Certification by National Registry of Emergency Medical Technicians (NREMT)
  • Certified Healthcare Access Associate (CHAA) by initiative
  • Medical Billing and Coding Certification by metric

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