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Skills

  • Supervision
  • Customer service
  • Problem resolution
  • Team management
  • Daily cash register audits
  • Error investigation and problem-solving
  • Organization
  • Relationship development
  • Cash flow monitoring systems
  • Team building

Work Experiences

  • Built comprehensive guidelines for corrective actions.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Analyzed transaction logs.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Addressed problems related to discrepancies, often reducing delay between identifying issues and resolutions down to 15 working hours.
  • Was in charge of category files and records for 8 clients, as well as following security procedures to prevent data breaches and misuse.
  • Balanced customer traffic flow.
  • Addressed common transaction errors.
  • Collaborated with assistant managers.
  • Achieved a 45% increase in last-minute sales.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Cashwrap Coordinator with 17 years of successful risk assessment and budget management experience.
  • Miscellaneous administrative office management, related regulatory guidelines, and process improvement certified OSHA and Cashwrap Coordinator.
  • Adaptable person with team leadership and budget management abilities.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Power BI expert with database management experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved consistent accuracy in cash intake.

Accomplishments

  • Reduced payment processing time by integrating new Asana, improving the checkout experience by 80%
  • Developed and maintained accurate cash register balancing methods, reducing end-of-day discrepancies by 33%.
  • Leveraged excellent multitasking skills to handle up to 3 customers simultaneously during high-traffic periods, with feedback ratings consistently above 39%.
  • Improved cash wrap productivity by staying up-to-date with POS updates and proactively sharing information with the staff, which led to a 16% reduction in operational issues.
  • Designed and implemented training materials to improve on-boarding efficiency, reducing new cashier training time by 72% hours.
  • Developed contingency plans for cash wrap shifts during busy seasons, increasing service efficiency by 62%.
  • Cut end-of-day balancing time by 21% through introduction of a new cash register auditing system.
  • Resolved customer disputes at the cash wrap, preventing revenue loss and maintaining a 30% customer satisfaction rate.
  • Orchestrated daily cash wrap operations across 6 registers, ensuring efficient service and reduced wait times during peak hours.
  • Maintained perfect attendance record for 2018, ensuring timely staffing of 2 cash registers even during peak hours.

Affiliations

  • Society of Women Engineers
  • Cash Wrap and Retail Management Mentorship Program
  • Customer Experience Professionals Association (CXPA)
  • American Society of Safety Professionals
  • Global Association for Retail Excellence and Service
  • National Association of Sales Professionals (NASP)
  • Cash Handling and Management Certification Program
  • Store Management and Retail Analytics (SMART) Group
  • Rotary International
  • Certified Customer Service Professional (CCSP)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Sales and Retail Management Executive Certificate from system
  • Customer-Focused Retailing Certificate Program from standard
  • Certified Store Manager Associate (CSMA) by Summit Group
  • Certified Retail Operations Manager (CROM) through program
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Retail Process Optimization and Sales Certification from metric
  • Certified Retail Workforce Manager (CRWM) through system
  • Certified Public Accountant (CPA)

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