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Skills

  • Patient contact
  • Interdepartmental collaboration and coordination
  • Client communication streamlining
  • Budget management and cost-saving initiatives
  • Operational improvement
  • Regulatory compliance
  • Jira or Asana for project tracking
  • Data integrity
  • MS Office
  • Cross-functional team leadership

Work Experiences

  • Accelerated time-to-market for key client deliverables by 77%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Adapted to evolving local and federal regulations.
  • Assessed the appropriateness of payers in order to protect the organization and reduce risk.
  • Analyzed data discrepancies across 11 key accounts.
  • Was in charge of posting payments to accounts and keeping track of records.
  • Oversaw the delivery of process project by framework team, which resulted in method.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Achieved a 67% reduction in response times.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Conducted comprehensive workflow assessments.
  • Consistently met projected deadlines.
  • Senior Plan Coordination Consultant is a multi-talented Senior Plan Coordination Consultant who is consistently rewarded for planning and operational improvements.
  • Expert at providing insurance coverage advice to current and potential clients, as well as processing applications, payments, and corrections.
  • Chaired high-profile client meetings.
  • Aligned project goals.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of performance reporting and workflow optimization as well as data analysis training.
  • Boosted overall satisfaction by 42%.

Accomplishments

  • Drove regulatory audit preparation efforts, achieving successful regulatory compliance for 2017 with no significant findings.
  • Collaborated with team of 6 in the development of process.
  • Developed and executed financial assessments for ongoing projects, reallocating $2 in resources to high-priority initiatives.
  • Spearheaded corporate-wide audit readiness project, achieving positive audit outcomes with zero infractions.
  • Provided strategic mentorship to junior staff, leading to 17 internal promotions and 78% retention over several months.
  • Formulated continuous performance improvement plans, resulting in team achieving departmental goals two years ahead of schedule.
  • Maximized team output by integrating milestone tracking features through process, improving project deliverables by 67% %.
  • Consulted on projects that supported the reallocation of $3 in resources, improving annual profitability by 22% %.
  • Redesigned key reporting structures, streamlining communication across departments, leading to a 17% reduction in delays.
  • Developed a quality assurance program ensuring 59% accuracy in project deliverables, leading to Outstanding Service Award.

Affiliations

  • Project Management Institute (PMI) - Member since 2024
  • Certified Professional in Supply Management (CPSM) by ISM, specializing in Strategic Supplier Relationships
  • Association of Change Management Professionals (ACMP), Specialist in Stakeholder Management
  • IEEE Technology and Engineering Management Society, Regular Presenter in Project Coordination
  • Institute for Supply Management (ISM), Procurement and Contracting Specialist Certification
  • Society for Human Resource Management (SHRM), Certified Member for HR Process Improvement
  • Association for Proposal Management Professionals (APMP), Certified expert in RFP and Proposal Writing
  • Freemason
  • International Association of Business Communicators (IABC), Regular Contributor on Planning and Communications Strategies
  • National Federation of Independent Business (NFIB), Affiliate Member, Contributing to Strategic Business Growth

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Associate in Healthcare Information & Management Systems (CAHIMS) – 2023
  • Google Project Management: Professional Certificate - 2021
  • CompTIA A+ Technician
  • Certification in Risk and Information Systems Control (CRISC) – 2024
  • Apple Certified Associate (ACA)
  • Lean Six Sigma Green Belt Certification - 2024
  • Accredited Investment Fiduciary (AIF) – 2018
  • Asana Project Management Certification, 2022
  • Certificate in Employee Benefit Specialist (CEBS) – 2022

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