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Skills

  • Excel in standard
  • Positive learning process
  • Communications
  • Client-focused
  • Weekly Payroll
  • Operational improvement
  • Process improvement
  • Multi-Task Management
  • Motor fuel tax laws
  • Basic accounting principles

Work Experiences

  • Provided excellent customer service by gathering feedback on product flaws.
  • Collaborated with IT.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Answered an average of 6 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Collaborated with the warehouse team.
  • Unloaded, inspected, and stored 6 damaged and returned products every 6 months.
  • Initiative helped me achieve $198,000.
  • Awarded for performance in 2017.
  • Collaborated closely with the warehouse team to prioritize and expedite high-value returns totaling $12.
  • By maintaining a secure environment and workflows, I was able to reduce product loss by 2% over the course of 17 years.

Summaries

  • Computer savvy and quick learner with SAP and Power BI expertise.
  • With a team-oriented mentality and a commitment to customer satisfaction, business needs, and sales excellence, I am efficiency-driven and organized.
  • Capable of detecting and resolving issues, promoting new products, and exceeding sales targets.
  • When dealing with customers, he is poised and calm under pressure, and he is capable of reassuring them.
  • Bring extensive high-call volume experience working with framework consumers spanning 6 years.
  • Worker with a strong understanding of metric organization and category product issues.
  • Prioritizes process efficiency, detailed documentation, and organization.
  • Fluent in Spanish. Personable and professional communicator.
  • Experienced Customer Returns Processor with 5 years managing product returns for local retailers.
  • Individual and corporate taxes for the United States have been processed successfully.

Accomplishments

  • Trained 14 new team members on returns processing workflows, increasing overall team productivity by 61%.
  • Collaborated with the product recall team to manage the safe return of 12 defective units, ensuring full regulatory compliance.
  • Analyzed return data and found process inefficiencies, suggesting improvements that resulted in a 25% increase in operational productivity.
  • Contributed to a major product recall, processing the return of over 7 defective units within several months without backlog or bottlenecks.
  • Increased staff compliance with return procedures through the introduction of a new Salesforce tool, improving performance metrics by 55%.
  • Monitored and mentored a team of 13 returns specialists, ensuring over 80% performance adherence to company guidelines.
  • Contributed to achieving 40% compliance in regulatory returns documentation during yearly audits, with no reported errors.
  • Managed documentation for 5 returned products during quarterly audits, maintaining over 76% accuracy.
  • Improved fraud detection in returned products, reducing fraudulent claims by 55% over one year.
  • Contributed to product recall efforts by ensuring 42% of all recalled units were processed and returned according to company standards.

Affiliations

  • Institute of Asset Management (IAM)
  • American Medical Informatics Association
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Retail Federation (NRF)
  • Material Handling Equipment Distributors Association (MHEDA)
  • Warehousing Education and Research Council (WERC)
  • Canadian Institute of Traffic and Transportation (CITT)
  • Project Management Institute
  • Rotary International
  • Association for Computing Machinery

Certifications

  • Apple Certified Associate (ACA)
  • Certified Logistics, Transportation, and Distribution (CLTD) - APICS
  • Product Returns & Reverse Logistics Certification - procedure
  • Certified Supply Chain Professional (CSCP) – APICS
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Operations Manager (COM)
  • Certified Quality Control Professional - Vantage
  • Time Management Certification - LinkedIn Learning 2020
  • Certified Public Accountant
  • Certified Forklift Operator - Ironclad Systems 2015

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