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Skills

  • Case documentation
  • Case documentation and reporting accuracy
  • Client emotional and mental state assessments
  • Grief and loss support
  • Mentorship and Team Guidance
  • Group psychotherapy expert
  • Dual diagnoses expert
  • Behavioral Intervention Strategies
  • Emotional regulation strategies
  • Collaboration with Multidisciplinary Teams

Work Experiences

  • Used a variety of techniques to help patients with their therapy.
  • Created individualized weekly progress reports on residents.
  • Coordinated emergency response activities, ensuring all residents safely evacuated during procedure or emergency drills.
  • Achieved a 53% reduction in critical incidents.
  • Delivered overnight wellness checks for 5 residents.
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Attended regular staff meetings.
  • Built rapport with residents by encouraging open dialogue and fostering a space safe for vulnerable conversations.
  • Mediated conflicts between families in order to clarify and resolve underlying issues.
  • Addressed individual concerns and fears.

Summaries

  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.
  • Successful in bringing expertise to bear on improving care delivery.
  • Created detailed weekly reports on resident progress.
  • Within Miscellaneous, senior Overnight Residential Relief Counselor and outstanding performer in client relations and team leadership.
  • Created integrated support solutions for residents.
  • Dedicated to creating a safe, secure environment by developing individually tailored safety plans, reducing critical incidents by 23% during late-night hours.
  • Conducted risk assessments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Skilled at establishing and maintaining therapeutic relationships as well as assisting patients in achieving their goals.
  • Overnight Residential Relief Counselor with 4 years of successful client relations and project management experience.

Accomplishments

  • Regularly updated safety logs to reflect security checks, minimizing risk exposure for overnight staff and residents alike.
  • Collaborated with on-site clinical teams, reporting metric incidents within three years, resulting in improved follow-up care for clients.
  • Used trauma-informed care approaches when de-escalating conflicts, reducing the frequency of outbursts by 30%.
  • Developed rapport with residents through empathetic listening and support, decreasing negative behaviors by 44% during nightly routines.
  • Built positive relationships with high-need clients, reducing use of physical restraint interventions by 15% following consistent personal engagement.
  • Contributed to crisis de-escalation trainings for new staff, helping to bring down response times during behavioral outbursts by 82% in two years.
  • Resolved product issue through consumer testing.
  • Facilitated transitional support sessions with residents moving into independent living, ensuring smooth psych-social adjustments and minimizing anxiety.
  • Led nightly therapeutic recreational activities, increasing resident engagement in the program by 63% during off-peak hours.
  • Conducted hourly checks on 4 high-risk clients during the overnight shift, resulting in zero incidents of elopement or harm.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Professional Association of Therapeutic Horsemanship International (PATH Intl.) 2020
  • American Medical Informatics Association
  • Psychiatric Rehabilitation Association (PRA)
  • Member of Crisis Intervention Team (CIT) - Phoenix
  • International Association of Peer Supporters (iNAPS)
  • Toastmasters
  • Certified Peer Support Specialist (CPSS) 2021 - Oregon
  • National Certification in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) 2016
  • American Psychological Association (APA)

Certifications

  • Salesforce
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Responder Mental Health Certification – system
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Mental Health Professional (CMHP) – initiative
  • Certified Trauma Support Counselor (CTSC) – category
  • Certified in Applied Behavioral Analysis (ABA) – category

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