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Skills

  • Operational improvement
  • Team management
  • Framework equipment
  • Process streamlining
  • Fluent in Spanish
  • Cross-functional team leadership
  • Relationship building
  • Award-winning sales professional
  • Meeting facilitation
  • Supervision

Work Experiences

  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Reduced
  • Established
  • Invented
  • Was in charge of coding claims forms and resolving disputes between carriers and clients.
  • Increased client retention by providing excellent service and following up.
  • Started it.
  • Presented account proposals in a timely and professional manner.
  • Upsold agency products and services, resulting in annual sales of $8.
  • Did some research.

Summaries

  • Innovative
  • Pragmatic
  • Clinical reasoning and decision-making abilities are exceptional.
  • Medical terminology and billing procedures are well-understood.
  • Case Coordinator with 15 years of successful data analysis and risk assessment experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated Case Coordinator with 2 years of experience assisting individuals and families in need.
  • With hands-on experience in data analysis, data entry, and file processing and management, I'm well-versed in risk management.
  • Professional with a strong work ethic, excellent critical thinking skills, and a highly motivated personality.
  • Seasoned

Accomplishments

  • Improved client outcomes by integrating program effectively, leading to a 21% case turnover.
  • Generated custom client reports using data analysis, leading to a 61% improvement in service personalization.
  • Identified gaps in service delivery, leading to a 16% improvement in departmental resource allocation.
  • Collaborated with external agencies to increase collaborative case success rate by 15% in 2019.
  • Supervised a team of 2 junior caseworkers, improving team efficiency and decreasing case handling time by 63%.
  • Documented and resolved method which led to category.
  • Managed a caseload of 7 clients with a 50% success rate in meeting deadlines and achieving client goals.
  • Implemented workflow automation software, cutting down manual documentation time by an average of 49% hours weekly.
  • Reduced response time to client inquiries by 73%, improving overall satisfaction and repeat engagement.
  • Achieved OSHA, enhancing legal case preparation capabilities and ensuring compliance with regulatory standards.

Affiliations

  • Toastmasters
  • National Alliance on Mental Illness (NAMI)
  • Society of Human Resource Management
  • Healthcare Communication and Social Work Association
  • International Association for Social Work with Groups (IASWG)
  • Alliance of Information and Referral Systems (AIRS)
  • American Society of Safety Professionals
  • Case Management Society of America (CMSA)
  • Academy of Certified Case Managers (ACCM)
  • Human Services Professional Network

Certifications

  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Association for Project Management (APM)
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Peer Specialist (CPS)
  • Certified Health Data Analyst (CHDA)
  • Certified Public Accountant
  • Project Management Professional (PMP)

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