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Skills

  • Insurance billing
  • Administrative support
  • C-suite relationship building
  • Stakeholder management
  • Marketing familiarity
  • Product and service knowledge
  • Lead generation
  • Post-sales support
  • Team management
  • B2B sales strategy

Work Experiences

  • Increased sales by completing the entire sales cycle, from prospecting leads to contract negotiations and closing.
  • Generated $12 in Asana sales per several months by educating customers about product details, benefits, and pricing.
  • Achieved Outstanding Service Award for driving revenue growth in the Northeast by strategically expanding key enterprise accounts.
  • Talked to long-term, new, and prospective customers to figure out their needs and come up with the best solutions.
  • Automated and coordinated helped me form new business partnerships.
  • Established and serviced 4 accounts in my assigned territory.
  • Used consultative sales techniques to generate revenue and exceed sales targets.
  • Provided accurate and detailed quotes to maintain customer satisfaction.
  • Built professional client relationships by asking the right questions, identifying needs, and providing useful product information.
  • Sold $18 worth of category products every day in order to meet my sales targets by 5%.

Summaries

  • Fast learner who is dedicated to maximizing revenue through efficiency and streamlining procedures.
  • Offering 5+ years of experience as well as a desire to work in a challenging method position.
  • Lead Account Manager is a hardworking and dependable Lead Account Manager who excels at project management and client relations.
  • Lead Account Manager and team leader with 9 years of experience in process settings.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Exceptional communication and organizational skills, as well as a hardworking, personable, and entrepreneurial personality.
  • Looking forward to taking on a new challenge with a successful team.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Lead Account Manager.
  • Multi-tasking and self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, vendor relations, territory development, and uncovering customer needs in order to deliver solutions.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Executed a client risk mitigation plan that resulted in a 29% reduction of at-risk accounts and secured higher NPS scores for 2015.
  • Led a cross-functional team in optimizing nationwide account management processes, reducing churn by 12% and increasing upsell opportunities by 39% within 10 months.
  • Optimized account operations workflows, saving 9 hours in administrative tasks per week, leading to higher productivity in both in-house teams and client communication.
  • Influenced and negotiated complex, high-value contracts with strategic clients that led to $10 in annual revenues.
  • Collaborated across key departments, using real-time data analytics to improve client retention by 25% and increase overall account profitability.
  • Co-managed multi-regional teams to exceed territory-specific goals, achieving total sales of $9 while streamlining operational processes.
  • Partnered with marketing and development teams to align messaging with client pain points, ultimately leading to a 79% conversion improvement on upsell offers.
  • Accelerated the time-to-value for clients by designing a progressive onboarding experience, leading to 71% shorter ramp-up periods for new users.
  • Created and executed detailed sales plans for highly competitive territories, increasing market share by 35% in metric within 18 months.
  • Secured and grew relationships with 2 large enterprise clients, contributing to overall team revenue exceeding targets by 50%.

Affiliations

  • Contributor, Account Manager Insights Panel by metric (2020 - Present)
  • Certified CRM Administrator (Salesforce, HubSpot, or SAP) (2017 - Present)
  • Member, International Customer Service Association (2016 – Present)
  • Participant, Account Leadership Summit by procedure (2023, Seattle)
  • Graduate, Sales Performance and Analytics Training, Harbor & Co. (2020)
  • Alumni, Account Management Leadership Training Program, Ironclad Systems (2015)
  • Attendee, category on Key Account Management and Sales Enablement (2019)
  • Member, National Account Management Association (2021 - Present)
  • Graduate, Ironclad Systems Continuing Education Program in Revenue Forecasting (2019)
  • Advisor, Austin Sales and Account Manager Meetups (2016 - Present)

Certifications

  • Certified Solution Selling Methodologies by Sales Performance International (SPI)
  • SAP Certified Application Associate
  • Certified Business Analysis Professional (CBAP)
  • Certified Business Analysis Professional™ (CBAP®) by International Institute of Business Analysis™ (IIBA®)
  • Project Management Professional (PMP) by system
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Certified Risk Management Professional (CRMP) by Risk and Insurance Management Society (RIMS)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional Sales Leader (CPSL) by National Association of Sales Professionals (NASP)

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