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Skills

  • Copywriting and Editing for Digital Platforms
  • Direct alumni communications
  • Alumni mentorship program coordination
  • Cross-departmental teamwork
  • Method equipment
  • Organization
  • Social media coordination
  • Communications
  • MS Office
  • Team building

Work Experiences

  • Contributed to process.
  • Analyzed alumni data trends to identify at-risk disengaged individuals, resulting in successfully re-engaging over 10 alumni.
  • Collaborated with the marketing team.
  • Collaborated with program customers to determine their needs and deliver initiative service.
  • Answered 12 calls per one year to help customers with their questions and concerns.
  • Collaborated with departments to create targeted communication campaigns, raising alumni donations by $18 within program time frame.
  • Amplified engagement among alumni.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Achieved results in 2018.
  • Collaborated with the development office.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at leading regional alumni networking events.
  • Achieved a 26% improvement in engagement metrics.
  • Alumni Engagement Outreach Coordinator with 18 years of successful team leadership and process improvement experience.
  • Experienced standard leader with a track record of leading teams, gaining industry support, and collaborating with media professionals.
  • Adept at establishing alumni advisory committees.
  • Achieved a 77% increase in click-through rates year-over-year.
  • Collaborated with marketing teams.
  • Strengths in performance reporting and project management backed up by Miscellaneous training.
  • Excellent market knowledge combined with a well-organized personality and strong critical thinking abilities.

Accomplishments

  • Revitalized stagnant alumni societies through targeted engagement activities and event programming, increasing membership by 23%.
  • Collaborated with team of 6 in the development of framework.
  • Designed a comprehensive alumni engagement dashboard using SAP, allowing real-time tracking of interactions and sponsorship tracking.
  • Collaborated with cross-functional teams to design targeted alumni outreach strategies, increasing donation revenue by $132,000 in 2022.
  • Managed a diverse portfolio of alumni events, including social, networking, and fundraising activities across 3 regions.
  • Developed and maintained data accuracy in the alumni database, ensuring clean information for targeted outreach and effective segmentation.
  • Organized virtual alumni events, increasing global interaction by 39% and providing a seamless user experience via QuickBooks.
  • Led coordination of framework resulting in a 72% increase in attendance compared to the previous year.
  • Created alumni surveys and formulated follow-up communication strategies that increased engagement response rates by 32%.
  • Executed fundraising drives that contributed to an 79% increase in donations within the first three years.

Affiliations

  • Public Relations Society of America (PRSA)
  • American Society of Safety Professionals
  • Project Management Institute
  • Professional Association of Resume Writers and Career Coaches (PARWCC)
  • International Society for Technology in Education (ISTE)
  • Association of Information Technology Professionals
  • Network for Good Fundraising Professionals
  • LinkedIn Higher Education Group
  • Commission on Alumni Relations (CAR)
  • The Higher Education Event Planners Association

Certifications

  • Certified Fundraising Executive (CFRE International)
  • CompTIA Security+
  • Volunteer Management Certificate (Association for Volunteer Administration)
  • Apple Certified Associate (ACA)
  • Certified Expert in Budgeting and Forecasting (National Institute of Business Management)
  • Certified Content Marketing Professional (Content Marketing Institute)
  • CompTIA Network+
  • Salesforce
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) - Project Management Institute

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