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Skills

  • Data-driven decision making
  • Change Management
  • Automation software implementation
  • Risk mitigation
  • Compliance assessment
  • Cross-functional team collaboration
  • Organization
  • Budgets
  • Supervision
  • Root cause analysis

Work Experiences

  • Championed the transition to an enhanced CRM system.
  • Looked for industry trends on social media and through online sources.
  • Contributed to the successful rollout of system.
  • Achieved 22% year-over-year growth for HubSpot.
  • Transported Jira to one year customer locations.
  • Conducted vendor analysis and negotiations saving $130,000 in annual software licensing costs for framework.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 27% reduction in workflow delays.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved delivery within the scope and time.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative problem-solver with a strong ability to bridge the gap between technical and business teams to execute high-impact initiatives effectively.
  • Avoided delays, budget overruns, and scope creep.
  • Achieved 36% satisfaction.
  • Competent in using exercises and training programs to prepare employees, documenting feedback, and adjusting plans to account for changing conditions.
  • Adaptable team leader with a sharp eye for identifying inefficiencies, driving 59% cost reductions through process automation and workflow optimizations.
  • Collaborative leader known for facilitating stakeholder workshops and ensuring a 76% satisfaction rate in project deliverables and outcomes.
  • Business Solutions Analyst with a history of executing integration plans.
  • Bridged the gap between technical and business teams.
  • Business Solutions Analyst is a multi-talented Business Solutions Analyst who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Enhanced stakeholder communication channels during the lifecycle of initiative, securing critical buy-in and accelerating the project timeline by 80%.
  • Collaborated cross-functionally with Product, IT, and Operations to deliver a new supply chain process, reducing delivery times by 27%.
  • Provided detailed data analysis on customer behavior that drove the development of a targeted marketing strategy, increasing conversion rates by 35%.
  • Documented and resolved procedure which led to method.
  • Designed comprehensive user manuals and training materials for a newly implemented ERP system, reducing the learning curve by 57%.
  • Collaborated with compliance and IT to introduce a centralized database, reducing data duplication errors by 15% and improving accuracy.
  • Analyzed historical data and forecasting models to make strategic recommendations that resulted in operations efficiency gains of 74%.
  • Implemented a KPI tracking system that provided real-time insights into business performance, improving decision-making and strategy deployment across 18 departments.
  • Successfully implemented a Adobe Creative Suite solution that automated team leadership, saving 10 FTE hours annually.
  • Optimized the integration of sales and supply chain processes into a unified system, leading to a 27% increase in throughput efficiency.

Affiliations

  • International Council of Nurses
  • American Marketing Association
  • Mentor at Data Business Academy
  • Regular Participant in Business Analyst Bootcamps and Workshops
  • CompTIA Certified Business Analyst Professional
  • Lean Six Sigma Green Belt - Certification Holder
  • North American Financial Analysts Association Member
  • Scrum Alliance Certified Product Owner (CSPO)
  • Freemason
  • Jaycees

Certifications

  • Certified Scrum Master (CSM)
  • First Aid/CPR Certified
  • Information Technology Infrastructure Library (ITIL) Foundation
  • Certified SAFe® 5 Agilist
  • Master’s in Business Administration (MBA)
  • Project Management Professional (PMP)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Data Science Professional Certificate process
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant

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