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Skills

  • Project organization
  • Customer service
  • Fleet management systems
  • First Aid/CPR
  • Data Visualization Tools HubSpot
  • Customer satisfaction improvement
  • Distribution and warehousing
  • Cross-docking Logistics
  • Freight scheduling coordination
  • Problem resolution

Work Experiences

  • Sped up the resolution of shipping and packaging errors.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 5 calls per 6 months to help customers with their questions and concerns.
  • Achieved results within 18 months.
  • Achieved a 52% reduction in accidents.
  • Analyzed routing inefficiencies.
  • Boosted operational productivity.
  • Achieved cost savings of $18.
  • Achieved a 25% decrease in inventory holding costs.
  • Achieved Employee of the Year for best-in-class logistics.

Summaries

  • With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized.
  • Achieved cost reductions of $11 annually.
  • Has a successful career history spanning over 7 years.
  • Adept at leveraging data to make cost-benefit decisions that resulted in a $9 reduction in annual transportation costs.
  • Aligned logistics with business growth objectives.
  • Accomplished in warehouse management.
  • Within Transportation, senior Transportation Logistics Manager and outstanding performer in process improvement and strategic planning.
  • Determined Logistics Manager with a knack for negotiating and putting cost-cutting measures in place while maintaining quality.
  • Achieved a $6 reduction in annual transportation costs.
  • Self-motivated Logistics Manager with exceptional inventory control and problem-solving abilities.

Accomplishments

  • Awarded OSHA in 2019 for excellence in logistics strategy and operational efficiency, contributing to a 27% reduction in overhead.
  • Advised the executive team on strategic supply chain improvements that resulted in a 30% increase in gross margin for 2019.
  • Led an initiative to reduce fuel costs by 24% by adopting eco-driving training programs for all logistics drivers.
  • Led last-mile delivery optimization, improving carrier performance by 16% and significantly reducing failed deliveries.
  • Created carrier performance dashboards, achieving 44% on-time delivery for Microsoft Excel across the Southwest.
  • Implemented electronic proof of delivery (ePOD) solution, decreasing customer claims on missing goods by 44% and enhancing transparency.
  • Collaborated with the procurement team to implement vendor performance scorecards, improving service levels by 51%.
  • Executed a dock management system in Denver, improving unloading speed and reducing average dock time by 8 minutes per shipment.
  • Collaborated with marketing to deploy predictive demand forecasting models, resulting in a 76% reduction in stockouts.
  • Facilitated weekly operations meetings with logistics vendors to monitor performance metrics and solve urgent delivery issues, reducing escalations by 34%.

Affiliations

  • International Federation of Freight Forwarders Associations (FIATA)
  • National Association of Social Workers
  • Toastmasters
  • TIA – Transportation Intermediaries Association
  • Society of Women Engineers
  • Logistics Management Council
  • Chartered Institute of Logistics and Transport (CILT)
  • American Marketing Association
  • Association of Information Technology Professionals
  • Global Supply Chain Council (GSCC)

Certifications

  • Distribution and Logistics Management Certificate by category
  • BIG Data Analytics for Logistics Professional Certification by Northwind
  • Certified Freight Logistics Practitioner (CFLP) by the Institute of Freight Logistics
  • ISO 9001:2015 Lead Auditor Certification in procedure
  • CompTIA A+ Technician
  • Certified Customs Professional (CCP) by Harbor & Co.
  • Professional Designation in Logistics and Supply Chain Management by CITT
  • Dangerous Goods Safety Advisor (DGSA) Certification by Beacon Labs
  • Salesforce
  • Certified Public Accountant (CPA)

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