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Skills

  • Team management
  • Employee training
  • Invoice generation
  • CCTV
  • Client Communication & Relationship Management
  • Corrective and Preventative Actions (CAPA)
  • Project organization
  • Operation monitoring
  • Data collection
  • Project management

Work Experiences

  • Championed a Lean manufacturing initiative.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Collaborated with cross-functional teams.
  • Was in charge of all tasks delegated to me, including performance reporting and team leadership.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Kept my standard knowledge up to date by doing performance reporting and project management.
  • Learned stakeholder engagement and team leadership to help with office needs.
  • Management recognized me for providing outstanding customer service.
  • Contributed to a $16 reduction in warranty claims.
  • Site evaluations, customer surveys, and team audits were all things I did.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Proficient in promoting standard by leveraging budget management and cross-functional collaboration knowledge.
  • Expert in system with a strong aptitude for coordinated and launched.
  • Process and initiative have a proven track record.
  • Committed to providing high-quality service and products while maintaining high organizational and multitasking skills.
  • Achieved a 71% reduction in production bottlenecks.
  • ITIL certified
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Internal audits are a success, as is correctly forecasting product markets for accurate supply.

Accomplishments

  • Developed a proactive risk management plan for high-risk production items, which resulted in a 44% reduction in unexpected production delays.
  • Implemented risk management processes during product launches, reducing production failures by 64% in the first 4 months.
  • Led a gap analysis on QA processes, resulting in process enhancements that reduced the production cycle time by 34%.
  • Spearheaded quality training across all manufacturing departments, which resulted in a 76% reduction in human errors during quality inspections.
  • Developed performance metrics for product quality that led to a 40% improvement in supplier performance and Salesforce consistency.
  • Trained and mentored a team of 9 junior quality assurance staff, improving their productivity by 15% through continuous coaching and feedback.
  • Successfully reduced inspection defects by 69% by integrating risk-based assessment approaches and comprehensive quality audits.
  • Improved supplier audit processes, leading to a 18% reduction in non-conforming materials and increased accountability from key vendors.
  • Utilized statistical process control (SPC) tools to identify and resolve recurring defects, reducing rework rates by 74%, saving 5 production hours.
  • Streamlined the complaint-handling system, reducing customer issue resolution time from 13 days to 9 days and increasing satisfaction by 65%.

Affiliations

  • Lecture on 'Optimizing QA Resources for Multi-Site Operations' at framework, 2017
  • Participant, Nonconformance Reduction Initiative as part of standard Quality Excellence Program | 2020
  • Attended training on Root Cause Analysis (RCA) and CAPA by Lakeside Partners | 2020
  • Active Member, Quality Management Institute (QMI) | 2024 - Present
  • Attended Forum for Quality Improvement in Manufacturing, 2015
  • Participant, ASQ World Conference on Quality and Improvement attendee | 2016
  • Contributed to QA Panel Discussion, Quality Leadership Summit, 2022, Austin
  • Collaborated with cross-functional teams in Quality Assessment Research at Summit Group | 2020
  • Organized monthly supplier quality improvement roundtables at Summit Group | Boston, 2017
  • Received, ASM International Material Testing Certificate | 2018

Certifications

  • Certified Pharmaceutical Quality Professional (CPQP) by ASQ
  • Cisco Certified Network Associate (CCNA)
  • Total Productive Maintenance (TPM) Certification
  • SAP Certified Application Associate
  • American Society for Quality (ASQ) Certified Calibration Technician
  • Certified Supplier Quality Professional (CSQP) by ASQ
  • Advanced Product Quality Planning (APQP) Certification
  • Association for Project Management (APM)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician

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