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Skills

  • Business operations
  • Customer satisfaction improvement
  • Diversity and inclusion in aid allocation
  • MS Office
  • Team building
  • Financial aid software proficiency (Jira)
  • Public speaking and workshop facilitation
  • Report generation and presentation for leadership
  • Federal Work-Study management
  • Customer relationship management (CRM) systems

Work Experiences

  • Kept the institution financially sound by keeping detailed records and tracking expenses.
  • Avoided penalties.
  • Achieved a 77% improvement in overall team output.
  • Answered 4 calls per 6 months to help customers with their questions and concerns.
  • Analyzed aid recipient data.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved Innovation Award recognition.
  • Created workshops.
  • Authored grant renewal proposals.
  • Assisted 9 students in remaining enrolled.

Summaries

  • Accomplished in overseeing financial procedures, consistently reducing financial aid processing time by 22% while delivering high-quality advocacy for students.
  • Achieved success in grant management.
  • Coached team members to proficiency in new technologies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conducted successful financial aid audits.
  • Aligned financial aid practices with institutional goals.
  • Built effective relationships with donors and funding agencies.
  • Director of Financial Aid is a goal-oriented Director of Financial Aid who is dedicated to improving administrative operations in order to reduce costs and improve procedures.
  • Collaborative Director of Financial Aid, establishing interdepartmental channels to decrease verification processing time by 76% and enhance the student experience.
  • Within Accounting and Finance, senior Director of Financial Aid and outstanding performer in strategic planning and client relations.

Accomplishments

  • Negotiated with external organizations and donors to raise 23% more scholarship funds compared to previous fiscal years, leading to greater financial accessibility for students.
  • Increased institutional compliance with Title IV regulations by implementing automated audit-check procedures, reducing errors by 78%.
  • Spearheaded initiatives to streamline student package reviews, reducing administrative review time by 18% while maintaining accuracy.
  • Created and facilitated 3 financial aid workshops annually, improving student and parent understanding of aid options and deadlines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Planned and executed annual financial literacy workshops that contributed to a 18% reduction in student loan default rates.
  • Led a project to integrate SAP into the financial aid management system, allowing for real-time updates and reducing response times by 54%.
  • Collaborated with IT to develop an automated financial aid disbursement schedule, reducing processing errors by 47% and improving timing.
  • Presented at 10 professional conferences, sharing best practices for financial aid distribution and compliance, leading to an increase in industry recognition.
  • Led a team of 3 financial aid counselors, resulting in a 52% increase in student satisfaction and retention during 2016.

Affiliations

  • College Board Financial Aid Assembly
  • College Goal Sunday Columbus Financial Aid Assistance Team
  • Association of Certified Title IV Financial Aid Officers
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Chair, Higher Education Student Loan Planning Board
  • Coalition of Higher Education Assistance Organizations (COHEAO)
  • Student Loan Servicing Alliance (SLSA)
  • International Council of Nurses
  • University System of Texas Financial Aid Taskforce

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Advanced Financial Aid Compliance and Administration Certification through NASFAA
  • Certified Professional in Financial Aid Management (CPFAM)
  • SHRM Certified Professional (SHRM-CP)
  • NASFAA Credential in Satisfactory Academic Progress (SAP)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Nonprofit Professional (CNP) in Higher Education Financial Aid
  • Certified Higher Education Professional (CHEP) with a focus on Financial Literacy
  • NASFAA Credential in Institutional Eligibility and Participation

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