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Skills

  • Process improvement
  • Emergency response coordination
  • Staff performance evaluations
  • Contraband detection techniques
  • Problem resolution
  • Observant
  • MS Office
  • Evacuation strategy development
  • Risk management
  • Data-driven decision making

Work Experiences

  • Made a proposal
  • Transported ServiceNow to 6 months customer locations.
  • Double-checked that all visitors had proper identification and were not carrying any contraband before entering the institution.
  • Had planned ahead.
  • Double-checked and secured all of the building's entrances.
  • Was in charge of inmate counts and missing inmate searches.
  • Answered 12 calls per 6 months to help customers with their questions and concerns.
  • Sought advice.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of the entire shakedown operation.

Summaries

  • Adaptable, tenacious, and capable project manager with over 5 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Responding to medical emergencies, nightly checks and counts, random searches, and supervising the activities of over 14 inmates are all skills he possesses.
  • Approaches all cases with a calm demeanor and a focus on safety procedures.
  • Focused on customer service
  • Innovative
  • Have over 17 years of experience monitoring 8 inmates and guiding 3 subordinates in the corrections industry.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.

Accomplishments

  • Incorporated innovative data-tracking methods to monitor detainee behavior trends, leading to early intervention and a 70% reduction in altercations.
  • Developed and implemented a gender-responsive program, reducing incidents of harassment by 81% among framework inmate populations.
  • Revised inmate classification protocols for security risks, reducing violent incident rates by 56% within several months.
  • Reduced sick leave absenteeism among correctional officers by 83% through health and wellness initiatives and proactive scheduling adjustments.
  • Mentored newly appointed correctional staff, achieving a 17% improvement in officer certification and readiness exams on the first attempt.
  • Achieved Top Performer for operational excellence by cutting inmate violence occurrences by 27% over three years.
  • Supervised facility audits and resolved 17 compliance issues identified within one year, ensuring full adherence to state regulations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented new contraband detection methods, improving identification rates by 32%, directly enhancing facility security.
  • Overhauled surveillance system in collaboration with security experts, reducing blind spots and enhancing inmate monitoring within high-risk areas by 51%.

Affiliations

  • American Jail Association (AJA)
  • Federal Bureau of Prisons Alumni Network
  • International Association of Correctional Training Personnel (IACTP)
  • Association of Information Technology Professionals
  • International Association for Correctional and Forensic Psychology (IACFP)
  • National Association of Social Workers
  • National Institute of Corrections (NIC)
  • National Sheriffs' Association (NSA)
  • Lions Club
  • International Council of Nurses

Certifications

  • Professional in Human Resources (PHR) – Human Resource Certification Institute (HRCI) (For staff management duties)
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Correctional Leadership Professional (CCLP) – American Correctional Association (ACA)
  • Accredited Behavior Analyst for Corrections – process
  • Gender-Responsive Correctional Practices Training Certification – standard
  • Certified Law Enforcement Planner (CLEP) - initiative
  • Hostage Negotiation Certification – National Tactical Officers Association
  • Leadership in Correctional Environments Certificate – system
  • Cisco Certified Network Associate (CCNA)

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