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Skills

  • Compliance with category standards
  • Interagency collaboration
  • Housing resource coordination
  • Advocacy for underserved populations
  • Customer service
  • Team building
  • Crisis management
  • Trauma-informed care
  • Regulatory compliance
  • Operational improvement

Work Experiences

  • Conducted home visits to assess living conditions.
  • Transported ServiceNow to two years customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Arranged lodging during emergency housing placements.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Authored comprehensive case files for 9 high-risk clients.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Conducted crisis intervention.
  • Had an excellent attendance record and was always on time for work.
  • Aligned resources with best practices.

Summaries

  • Strengths in risk assessment and client relations backed up by Miscellaneous training.
  • Achieved a 27% reduction in incidents.
  • Committed to improving community health services.
  • Capable of navigating high-pressure environments.
  • Boosted client progress.
  • Adept at managing client data.
  • Assisted clients during crisis situations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Committed to creating an inclusive, empathetic environment during all client interactions, leading to reduced behavioral incidents and enhanced client emotional well-being.
  • Contributed to emotional stabilization in 13 critical cases.

Accomplishments

  • Partnered with local shelter and housing authorities to develop streamlined assistance pathways for individuals experiencing homelessness, increasing placements by 81% over 2018.
  • Advocated on behalf of clients at local government hearings, resulting in restructured policies that increased access to essential services for category.
  • Developed resource connection plans for underserved populations, facilitating an increase in program enrollment by 24% within the past year.
  • Helped clients navigate social assistance programs, resulting in a 54% increase in successful applications processed over two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported mental health crisis hotline by responding to 3 calls monthly, ensuring clients received immediate referrals to necessary services.
  • Led community-based outreach activities, engaging 11 new participants and increasing overall participation by 67%.
  • Implemented an advocacy campaign that connected 13 individuals to crucial mental health resources at local clinics, improving their access to care.
  • Documented and resolved metric which led to system.
  • Advanced the referral process for mental health services by streamlining communication between departments, reducing referral time by 52%.

Affiliations

  • Council on Social Work Education (CSWE)
  • International Association of Administrative Professionals
  • Grant Professionals Association (GPA)
  • Lions Club
  • Substance Abuse and Mental Health Services Administration (SAMHSA)
  • National Association for Rural Mental Health (NARMH)
  • American Psychological Association's Division 17 - Society of Counseling Psychology
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Coalition on Human Needs
  • Coalition for Juvenile Justice (CJJ)

Certifications

  • Certified Public Accountant (CPA)
  • Fundamentals of Grant Writing Certification – procedure
  • Motivational Interviewing (MI) Training and Certification – initiative
  • Certified Housing Navigator – National Association for Housing and Redevelopment Officials (NAHRO)
  • Trauma-Informed Care Certification Northwind
  • Non-Violent Crisis Intervention Certification – Crisis Prevention Institute (CPI)
  • ServSafe
  • First Aid and CPR certification - metric
  • Certificate in Inclusive Leadership – procedure
  • Licensed Social Worker (LSW) - initiative

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