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Skills

  • Process improvement
  • Community Resource Networking
  • Relationship development
  • Multicultural competence
  • Mental health program development
  • Confidential data management
  • Organization
  • Interagency collaboration
  • Housing resource coordination
  • Advocacy for underserved populations

Work Experiences

  • Answered 9 calls per several months to help customers with their questions and concerns.
  • Achieved 72% participation growth year-on-year.
  • Captured feedback for program improvement.
  • Looked for industry trends on social media and through online sources.
  • Assisted in the development of Adobe Creative Suite.
  • Assisted social workers in developing, coordinating, and leading programs for people with process and framework concerns.
  • Complied during 17 months audit.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Committed to improving community health services, having piloted peer mentorship programs resulting in a 59% increase in client retention over 6 months.
  • Clear understanding of budget management and quality assurance as well as process improvement training.
  • Contributed to emotional stabilization in 13 critical cases.
  • Connected over 4 clients safely and efficiently.
  • Boosted client progress.
  • Advised on emergency housing placements.
  • Committed to improving community health services.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Compassionate Human Services Intern with strong communication skills, instrumental in delivering group therapy sessions to support trauma recovery and boost client progress.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Facilitated family support workshops for program attendees, improving familial understanding of behavioral techniques and reducing repeat issues by 56%.
  • Mentored high-need clients through supportive counseling, reducing crisis intervention incidents by 72% over a the past year period.
  • Facilitated psychoeducational groups for individuals battling substance abuse, which improved retention and recovery rates by 58% over 18 months.
  • Collaborated with cross-functional teams including case managers, therapists, and legal advisors to ensure holistic client care and reduced wait times by 54% for service appointments.
  • Partnered with local shelter and housing authorities to develop streamlined assistance pathways for individuals experiencing homelessness, increasing placements by 81% over 2018.
  • Trained 8 interns in client advocacy, empowering them to successfully manage high-risk cases and contribute measurable improvements across service delivery.
  • Reduced the frequency of non-compliant behavior in clients by implementing new coping strategies, achieving a 33% decrease in incident reports.
  • Coordinated volunteer engagement for community service events, increasing volunteer participation by 84% over 2021.
  • Collaborated with team of 11 in the development of program.
  • Worked with other departments to enhance crisis response protocols, reducing the average time to de-escalate high-risk client situations by 15 minutes.

Affiliations

  • National Council on Family Relations (NCFR)
  • Coalition for Juvenile Justice (CJJ)
  • American Association of Service Coordinators (AASC)
  • American Psychological Association's Division 17 - Society of Counseling Psychology
  • American Public Health Association (APHA)
  • International Association of Administrative Professionals
  • National Alliance on Mental Illness (NAMI)
  • Society for Research in Child Development (SRCD)
  • Phi Alpha Honor Society for Social Work
  • International Council of Nurses

Certifications

  • Applied Suicide Intervention Skills Training (ASIST) – Vantage
  • Certified Domestic Violence Advocate (CDVA) – method
  • Child Welfare Certification Program (CWCP) – category
  • CompTIA Security+
  • Substance Abuse Counseling Certification procedure
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Youth Development Specialist – Oregon
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)

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