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Skills

  • Database maintenance and cleanup
  • Integrated Library System (ILS) management
  • Fee payment processing
  • First Aid/CPR
  • Metadata standards (e.g., MARC21, Dublin Core)
  • E-resource usage tracking
  • Intellectual property rights awareness
  • Electronic Resource Management (ERM)
  • Digital content accessibility improvements
  • Digital infrastructure upgrades

Work Experiences

  • Audited access points methodically.
  • Contributed to a 13% reduction in technical issues.
  • Assisted patrons in completing forms for the issuance of library cards.
  • Answered 6 calls per 18 months to help customers with their questions and concerns.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Contributed to seamless onboarding of new hires.
  • Directed customers to library resources and gathered equipment, reference materials, and other items.
  • Achieved faster processing times.
  • Acquired rare technical resources valued at $18.
  • Kept track of patrons to ensure that they followed the library's material management and behavior policies.

Summaries

  • Collaborated with various departments.
  • Boosted patron satisfaction scores.
  • Clear understanding of strategic planning and process improvement as well as risk assessment training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Client-focused librarian skilled in developing feedback systems, achieving a 22% satisfaction improvement in library services by continually optimizing technical service offerings.
  • Guest service expert with knowledge of reference materials and library learning aids.
  • Achieved a 20% reduction in e-resource downtime.
  • Within Library, senior Technical Services Librarian and outstanding performer in quality assurance and budget management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept in troubleshooting complex technical issues.

Accomplishments

  • Improved OpenURL resolver efficiency, increasing resource retrieval speed by 52% and boosting database usage satisfaction among patrons.
  • Supervised 2 library assistants in processing and cataloging, improving material availability by 65% in physical and digital formats.
  • Monitored usage analytics on electronic collections and provided actionable insights that led to a 77% reduction in subscription costs.
  • Implemented OPAC interface enhancements that improved user engagement by 30% and simplified search functionalities.
  • Designed and maintained SQL queries for collection reports, retrieving and analyzing usage data for over 7 materials monthly.
  • Documented and resolved system which led to program.
  • Led digital preservation initiatives ensuring over 12% of the library’s historical collections were archived for future access.
  • Managed library’s digital content environment, ensuring compliance with framework and avoiding 13 non-conformance errors.
  • Led the library’s transition to a cloud-based ILS platform, improving access for remote users by 61%.
  • Analyzed collection usage trends using HubSpot, informing strategic purchasing decisions and resulting in a 75% increase in materials circulation.

Affiliations

  • Library and Information Technology Association (LITA) - process
  • Society of Women Engineers
  • Academic Library Association of Texas - Presented on Digital Resource Management
  • Association of College & Research Libraries (ACRL) - Lead Developer for Technical Standards
  • Ex Libris Users of North America (ELUNA) - Technical Services Librarian, Focus on Integrated Library System Management
  • Music Library Association (MLA) - Special Interest Group Chair 2019
  • Jaycees
  • Open Archives Initiative (OAI) - Panelist on Open Repository Development
  • Bibliographical Society of America (BSA) - OSHA in Rare Books and Manuscripts 2018
  • Institute of Museum and Library Services (IMLS) - Grant Reviewer 2018

Certifications

  • ALA Advanced Certification for Public Library Administrators (CPLA)
  • Microsoft Certified: Azure Fundamentals
  • MARC (Machine-Readable Cataloging) 21 Field-Level Certification
  • Digital Library Federation (DLF) Technologies Trends Certificate
  • Certified Information Systems Auditor (CISA)
  • Certificate in Acquisitions and Collection Development from Vantage
  • RDA (Resource Description and Access) Certification for Catalog Assemblers
  • Project Management for Libraries with CAPM (Certified Associate in Project Management)
  • Certified Public Accountant (CPA)
  • EDS (EBSCO Discovery Service) Technical Training and Certification

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