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Skills

  • Documentation and control
  • Cross-functional collaboration
  • Interdepartmental communication
  • Conflict resolution and mediation
  • Metric equipment
  • Recordkeeping expertise
  • Process streamlining
  • Project management
  • Database administration
  • Data entry

Work Experiences

  • Made sure that all sites and online elements like category and process followed brand guidelines.
  • Created complex user interfaces to support third-party applications.
  • Was in charge of developing the IT strategic vision and ensuring that key departmental objectives were met.
  • Streamlined the process of gathering reporting requirements and specifications for distribution across multiple business lines and IT support teams.
  • Gathered and analyzed administrative cost data in order to prepare several months budgets for corporate management.
  • Created a streamlined task system to help peers and management staff work more efficiently.
  • Recorded and presented statistical data for monthly performance reports, and I reformed the process on my own initiative, resulting in a simpler and less time-consuming procedure.
  • Implemented and monitored user interface, page design, and graphics development standards.
  • Created HTML email templates and newsletters for e-mail marketing campaigns.
  • Managed

Summaries

  • Team player who is methodical and detail-oriented and has expertise in stakeholder engagement.
  • Focused on customer service
  • Professional with over 15 years of experience in Computers Software. Analytical and methodical.
  • Bilingual software project manager with a strong work ethic.
  • Network Administrator with expertise in back-end programming, relational databases, and the development and maintenance of complex and mission-critical systems.
  • Bilingual and highly collaborative.
  • Looking for ways to improve various software packages.
  • Focused and determined, with the ability to mentor and lead talented teams.
  • Service-driven
  • IT instructor and trainer with more than 15 years of experience.

Accomplishments

  • Program Requirements: Wrote program requirements which succeeded in method.
  • Collaborated with team of 5 in the development of system.
  • Facilitated 12 conflict mediation sessions between teams, achieving a 37% increase in team cooperation and reduced escalations.
  • Developed and implemented an employee recognition program, reducing voluntary staff turnover by 17% in the first 8 months.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Implemented a resource allocation framework that maximized team output and reduced wasted resources by 35%.
  • Documented and resolved category which led to process.
  • Program Increased company productivity by 2% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.
  • System Design: Conceptualized and designed framework that resulted in standard.
  • Audited departmental expenses and partnered with finance to identify cost-saving initiatives that resulted in an annual savings of $17.

Affiliations

  • Certified Business Analysis Professional (CBAP) Certification
  • Women in Technology International (WITI)
  • Association for Talent Development (ATD)
  • National Association of Social Workers
  • The Institute for Operations Research and the Management Sciences (INFORMS)
  • National Management Association (NMA)
  • Society of Women Engineers
  • Freemason
  • Accounting & Financial Women's Alliance (AFWA)
  • American Management Association (AMA)

Certifications

  • Certified Master Trainer
  • Cisco Certified Network Associate (CCNA)
  • VMware
  • Certified Business Administrator (CBA)
  • Certified Software Quality Engineer (CSQE)
  • Certification in Java
  • Certified Six Sigma Black Belt
  • First Aid/CPR Certified
  • Certified Professional in Human Resources (PHR)
  • Microsoft Office Specialist (MOS)

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