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Skills

  • Medical records accuracy
  • Multi-line phone system management
  • Process equipment
  • Project organization
  • Message response improvements
  • First Aid/CPR
  • Customer service excellence
  • Patient Intake and Registration
  • Conflict resolution with patients and staff
  • Patient file creation and management

Work Experiences

  • Acted as the first point of contact during patient emergencies.
  • Created and maintained patient files.
  • Assisted in processing over $12 in outstanding claims.
  • Achieved a 56% approval rate on first attempts.
  • Assessed and improved office workflows through data-driven insights, resulting in a substantial decrease in clerical errors by 33%.
  • Collaborated closely with tech support to troubleshoot and resolve issues related to imaging software and front-end equipment, reducing downtime incidents by 17%.
  • Acted as the first point of contact during patient emergencies, following protocols to usher patients to imaging rooms or connect them with medical staff swiftly.
  • Contributed to a 25% increase in satisfaction ratings.
  • Contributed to cybersecurity.
  • Decreased overtime hours by 21% %.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Assisted patients with insurance claims.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative and organized professional.
  • 5 years of experience in clinic operations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With over 16 years of experience in the system industry, I am committed to organization and collaboration.
  • For a busy initiative practice, a capable Radiology Medical Receptionist capable of handling all medical administrative needs.
  • Achieved a 65% satisfaction rate.
  • Exceptional attention to detail, collaboration, and typing skills.

Accomplishments

  • Prepared and distributed patient imaging records to multidisciplinary teams, enhancing patient care coordination and reducing documentation delays by 35%.
  • Led the redesign of front-office operations, eliminating non-essential tasks and increasing processing efficiency by 65%.
  • Monitored and managed patient appointment adherence, reducing no-show rates by 21% through the introduction of reminder calls and pre-appointment confirmations.
  • Prepared and submitted insurance pre-authorizations for radiological services, achieving an approval rate increase of 53%.
  • Collaborated in the transition to a paperless intake system, reducing paper usage by 63%, while improving patient information privacy.
  • Documented and resolved framework which led to method.
  • Collaborated with radiology technologists to create a smoother workflow, reducing patient recall rate by 28%.
  • Resolved patient conflicts related to appointment scheduling and billing issues, resulting in a 53% improvement in patient satisfaction scores.
  • Assumed leadership during front desk manager absences, overseeing the scheduling of 11 patients per day without disruption in service quality.
  • Digitized patient records and important billing information into the new EMR system, reducing data retrieval times by 71%.

Affiliations

  • Society for Imaging Informatics in Medicine (SIIM)
  • Toastmasters
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • National Association of Medical Staff Services (NAMSS)
  • Rotary International
  • International Council of Nurses
  • International Association of Healthcare Central Service Material Management (IAHCSMM)
  • Certified Radiology Administrator (CRA) Credential Holder

Certifications

  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
  • Certified Patient Care Technician (CPCT) - National Healthcareer Association (NHA)
  • CompTIA A+ Technician
  • Medical Office Receptionist Certification - National Center for Competency Testing (NCCT)
  • Electronic Health Records Specialist (CEHRS) – National HealthCareer Association (NHA)
  • Certified Professional Coder (CPC) - metric
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) - Healthcare Information and Management Systems Society (HIMSS)
  • Salesforce
  • Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA)
  • Certified Revenue Cycle Representative (CRCR) - framework

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