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Skills

  • Medical records accuracy
  • Handling patient inquiries and feedback
  • Patient Intake and Registration
  • Problem resolution
  • Customer service excellence
  • Medical billing coordination
  • Data Entry and Record Keeping
  • Process equipment
  • Insurance claim submission and follow-up
  • First Aid/CPR

Work Experiences

  • Was in charge of financial documents like expense reports and invoices.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Contributed to cybersecurity by ensuring sensitive patient data was safely managed following Lean protocols, reducing data breaches to zero.
  • Analyzed appointment adherence data.
  • Collaborated seamlessly with a cross-functional team of radiologists, insurance coordinators, and front office staff to ensure smooth patient transitions from referral to diagnosis.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Achieved a 69% patient satisfaction rate.
  • Acted as the first point of contact during patient emergencies, following protocols to usher patients to imaging rooms or connect them with medical staff swiftly.
  • Achieved a 56% approval rate on first attempts.
  • Decreased overtime hours by 21% %.

Summaries

  • Assisted patients with insurance claims.
  • Opportunity to learn Spanish was pursued in order to improve support for metric populations.
  • Strengths in stakeholder engagement and project management backed up by Healthcare training.
  • Within Healthcare, senior Radiology Medical Receptionist and outstanding performer in cross-functional collaboration and performance reporting.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of project management and process improvement as well as strategic planning training.
  • Trained in ServiceNow and possesses exceptional risk assessment abilities.
  • Achieved a 22% satisfaction score in clinics.
  • Collaborative and organized professional.
  • 5 years of experience in clinic operations.

Accomplishments

  • Prepared and submitted insurance pre-authorizations for radiological services, achieving an approval rate increase of 53%.
  • Led the redesign of front-office operations, eliminating non-essential tasks and increasing processing efficiency by 65%.
  • Prepared and distributed patient imaging records to multidisciplinary teams, enhancing patient care coordination and reducing documentation delays by 35%.
  • Resolved product issue through consumer testing.
  • Scheduled and coordinated 13 daily radiology exams with adjacent departments, optimizing machine utilization and decreasing downtime by 23%.
  • Developed and introduced a system to notify patients of potential imaging delays in real-time, decreasing patient complaints linked to wait times by 43%.
  • Monitored and managed patient appointment adherence, reducing no-show rates by 21% through the introduction of reminder calls and pre-appointment confirmations.
  • Trained in advanced radiology appointment scheduling software, leading to a 26% improvement in the clerical team's response time to scheduling inquiries.
  • Developed a systematic process to track and manage patient film records, reducing missing document instances by 80%.
  • Successfully onboarded 5 new radiologists and adjusted scheduling workflows to accommodate additional services, increasing overall clinic capacity by 73%.

Affiliations

  • Health Care Compliance Association (HCCA)
  • American Medical Billing Association (AMBA)
  • American Health Information Management Association (AHIMA)
  • Association of Medical Receptionists & Secretaries (AMRS)
  • Healthcare Financial Management Association (HFMA)
  • American Healthcare Administrative Professionals Association (AHCAP)
  • National Association of Medical Staff Services (NAMSS)
  • Association for Radiologic & Imaging Nursing (ARIN)
  • American Society of Safety Professionals
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • Certified Medical Reimbursement Specialist (CMRS) - American Medical Billing Association (AMBA)
  • Certified Healthcare Administrative Professional (cHAP) - Beacon Labs
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) - Healthcare Information and Management Systems Society (HIMSS)
  • Medical Administrative Specialist Certification (CMAS) - Vantage
  • Certified Public Accountant
  • Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA)
  • ICD-10 Medical Coding Certification - American Health Information Management Association (AHIMA)
  • Certified Public Accountant (CPA)
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Professional Healthcare Interpreter Certification - National Board of Certification for Medical Interpreters (NBCMI)

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