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Skills

  • Program equipment
  • Strategic planning and execution
  • Business operations
  • Corporate governance and compliance
  • Business intelligence tools
  • Operational improvement
  • Automation workflow implementation
  • Strategic planning
  • Relationship development
  • Negotiation

Work Experiences

  • Welcomed new members and established and updated memberships in Northwind framework programs.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Oversaw a group of 11 initiative associates who dealt with the department's daily and complex requirements.
  • Aligned processes with strategic priorities.
  • Increased productivity by 12% while lowering staffing and operational costs.
  • Taught Director of Strategic Initiativess and Director of Strategic Initiativess effective customer service techniques, resulting in a 4% increase in client satisfaction.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that method operations ran smoothly.
  • Achieved a 19% reduction in inventory holding costs.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Achieved a 26% uplift in accountability.

Summaries

  • Expertise in technology and product development.
  • Professional who is both energetic and poised.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Dynamic application of budget management and cross-functional collaboration in a fast-paced business environment.
  • Professional with over 4 years of experience as a manager for a $9 the past year revenue-generating company.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.

Accomplishments

  • Achieved 48% growth in customer acquisition by optimizing go-to-market strategies for innovative service offerings.
  • Established a comprehensive talent management strategy that increased employee engagement by 42% and reduced turnover by 3 percentage points.
  • Achieved savings of approximately $2 in operating expenses by negotiating cost-reduced vendor contracts while maintaining product/service quality.
  • Collaborated with key stakeholders to define Vantage's long-term sustainability goals, achieving 11% progress toward 2016 target.
  • Initiated a top-down organizational change management program that transitioned 7 teams to a new operational model, achieving 80% employee buy-in.
  • Championed a company-wide digital transformation initiative, driving a 15% improvement in workflow efficiencies through the adoption of Microsoft Excel.
  • Documented and resolved category which led to process.
  • Streamlined supply chain workflows through digital modernization, slashing lead times by 2 days and improving order fulfillment by 57%.
  • Spearheaded the deployment of an innovative customer loyalty program, increasing annual customer retention rates by 6%.
  • Guided a strategic repositioning initiative that enhanced Brightline's brand alignment, leading to a 26% boost in market visibility.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • American Society for Quality (ASQ) - Lean Six Sigma Certification
  • Rotary International
  • World Affairs Council – Business and Economic Policy Group
  • Society of Human Resource Management
  • Lean Enterprise Institute (LEI)
  • Toastmasters
  • Society of Women Engineers
  • International Institute of Business Analysis (IIBA)

Certifications

  • CompTIA A+ Technician
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Harvard Business Analytics Program Certificate – 2021, category
  • Balanced Scorecard Professional (BSP) – metric, 2016
  • Certified Public Accountant
  • Executive Leadership Development Certification – Asana, 2015, procedure
  • Leadership Coaching Certification – 2020, metric
  • CompTIA Network+
  • CompTIA Security+

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