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Skills

  • Extremely organized
  • Problem resolution
  • Strong verbal communication
  • MS Office
  • Product picking
  • Report writing
  • Shipping and receiving coordination
  • Hardware evaluation
  • Proficiency in Jira
  • Light maintenance

Work Experiences

  • Invented
  • Used a forklift, clamp truck, or other power equipment to load, unload, move, and stack products and materials.
  • Won
  • Drove a reach truck that was used to store and retrieve items from racks, shelves, and bins.
  • Pre-assembled containers so that packing associates could choose them quickly.
  • Advised
  • Successfully led key projects that yielded a method.
  • Sought advice.
  • Quickly identified problems and alerted Case Picker to any potential project delays.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.

Summaries

  • Customer service specialist with 17 years of category experience who is dedicated and detail-oriented.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Innovative
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Pick and pack accuracy was high, and quotas were met in a fast-paced environment.
  • Over 2 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Helped implement automated system for stock tracking, reducing stock take times by 72% over several months.
  • Maintained a log of daily activities to maximize workflow efficiency, resulting in a 15% improvement in processing times.
  • Minimized picking route overlap by coordinating with team leads in logistics, achieving a 47% reduction in time spent per batch.
  • Resolved product issue through consumer testing.
  • Utilized handheld scanner technology to reduce pick/ship errors by 78%, contributing to improved customer satisfaction.
  • Played a key role in a warehouse technology upgrade by testing SAP, resulting in a 15% reduction in case picking errors.
  • Applied warehouse safety guidelines resulting in a 70% reduction in on-the-job injuries among team members.
  • Increased sales 13% over the past year.
  • Ensured accurate use of RF scanners, leading to a 23% decrease in selection errors during peak seasons.
  • Documented and resolved standard which led to framework.

Affiliations

  • Cold Chain Logistics Association (CCLA) Member
  • Certified Logistics Associate (CLA)
  • Warehouse Education and Research Council (WERC) Affiliation
  • American Production and Inventory Control Society (APICS)
  • Logistics Management Institute
  • Certified in Production and Inventory Management (CPIM)
  • Forklift Training Academy Graduate - Portland
  • Association of Information Technology Professionals
  • Safety and Hazard Prevention Certification (2015) - Cedar Works
  • American Medical Informatics Association

Certifications

  • First Aid and CPR Certificate from the American Red Cross
  • APICS Certified Supply Chain Professional (CSCP)
  • Certified in Hazardous Materials Handling (HazMat)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Industrial Truck Operator (CITO) from the National Safety Council
  • First Aid/CPR Certified
  • Certified in Lean Six Sigma (Green Belt) to enhance operational efficiency
  • Certified Occupational Safety Specialist (COSS)
  • Certified Public Accountant

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