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Skills

  • Relationship development
  • Business operations
  • Customer complaint resolution
  • Logistics management
  • Customer service excellence
  • Sales trend analysis
  • Project development and life cycle
  • Kennel cleaning and sanitizing methods
  • Pet charting information
  • Credit and collections

Work Experiences

  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Answered an average of 4 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Oversaw the physical relocation of procedure facility, including floorplan design, wiring, and furniture placement, all while keeping transitional efficiency in mind.
  • Was in charge of supervising, coaching, and evaluating 17 system employees.
  • Devised and put into action strategies to boost operational efficiency and accuracy.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.
  • Checked incoming materials for quality and compliance with established product specifications on a regular basis.
  • Was in charge of all phases of production, including cross-functional collaboration and vendor management.
  • Collaborated with vendors and suppliers to effectively manage and budget for inventory totaling over $8.

Summaries

  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Effective communication with key clients, accounts, and external stakeholders in the business.
  • Through vendor management and cross-functional collaboration, adept at improving operational stability, efficiency, and profitability.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Discussing sales performance, maintaining accountability, launched, and leading inventory management are all examples of successful employee engagement.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Produce Supervisor is a multi-talented Produce Supervisor who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Transitioned to local organic produce in 2019, achieving the first-ever Outstanding Service Award for sustainable sourcing practices.
  • Performed regular supplier performance evaluations, ensuring timely and accurate produce deliveries, resulting in improved vendor reliability by 27%.
  • Introduced a cross-training program for 3 produce clerks, resulting in improved team flexibility and a 52% increase in departmental efficiency.
  • Resolved product issue through consumer testing.
  • Collaborated with regional managers to enhance produce department performance, exceeding company goals for revenue growth by 39% in 2018.
  • Recruited, trained, and supervised a team of 2 to ensure high levels of customer service and improved departmental operations.
  • Delivered cost reductions of 72% by introducing innovative vendor negotiation techniques, optimizing department budget.
  • Led the redesign of store layouts to maximize visibility of promotional produce displays, increasing impulse buys by 43%.
  • Streamlined team tasks by overhauling pre-opening workflows, cutting setup time by 47% and enabling faster service to early customers.
  • Trained new staff on industry-standard handling of organic and perishable goods, improving produce freshness and reducing customer complaints by 52%.

Affiliations

  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Society of Women Engineers
  • Food Safety Consortium Member
  • Produce Quality and Handling Seminar Attendee
  • American Institute of Food Distribution
  • Farmers Markets Managers Association (FMMA)
  • American Institute of Baking (AIB) Certification
  • Jaycees

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Retail Management Certificate Program, Brightline, 2023
  • Safe Quality Food (SQF) Certification, 2019
  • Certified in Retail Supervisory Skills, Ironclad Systems, 2015
  • Certified Process Improvement Specialist - Beacon Labs, 2018
  • CompTIA Security+
  • ServSafe
  • Professional Retail Management Certification (PRM), 2021
  • Certified Protection Officer (CPO)
  • Salesforce

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