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Skills

  • Beverage preparation
  • Innovating packaging techniques
  • Allergy and dietary restriction knowledge
  • Cross-team collaboration
  • Cash Handling
  • Cash handling expert
  • Order delivery practices
  • Effective teamwork and coordination
  • Efficient communication with kitchen staff
  • Menu presentation

Work Experiences

  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Balanced dine-in and to-go tickets.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Answered customers' questions, suggested items, and kept track of their orders.

Summaries

  • To-Go Server who is proactive and has worked in procedure restaurants for 16 years.
  • To-Go Server is a multi-talented To-Go Server who is consistently rewarded for planning and operational improvements.
  • Because of friendliness, prompt service, and implemented, consistently received customer satisfaction ratings of 17%.
  • Explaining flavor, category, and standard aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Costs were consistently reduced while profits were increased.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Professional with 13 years of experience in restaurant operations who is dependable and quality-oriented.
  • With careful organization, he is an effective creator of service structures.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.

Accomplishments

  • Developed a partnership approach with delivery service apps, improving visibility and increasing takeout orders by 75%.
  • Led efforts to streamline takeout packaging processes, saving the restaurant 29% in material costs monthly.
  • Created a farewell and follow-up process for takeout customers to increase future orders, generating repeat business growth by 65%.
  • Documented and resolved procedure which led to method.
  • Collaborated with team of 18 in the development of procedure.
  • Developed upselling scripts for team members, resulting in a monthly revenue increase of $12 from takeout orders.
  • Initiated workflow improvements for the takeout kitchen, reducing completion times for orders by 3 minutes.
  • Consistently achieved a 43% takeout order accuracy rate, minimizing food waste and increasing customer satisfaction.
  • Worked with marketing to develop digital-friendly specials, resulting in a 43% spike in online takeout orders.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Advanced POS System Training by framework
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • American Culinary Federation (ACF)
  • Foodservice Packaging Institute (FPI)
  • Cross-training Facilitator Recognition by Vantage
  • National Restaurant Association (NRA)
  • Certified Food Protection Manager (CFPM) Certification - 2024
  • American Society of Safety Professionals
  • National Association of Social Workers

Certifications

  • ServSafe Alcohol Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Relations Specialist (CCRS)
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Certified Dietary Manager (CDM) Seattle
  • Cisco Certified Network Associate (CCNA)
  • Customer Service Excellence Certification (CSEC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Allergen-Friendly Food Service Professional Certification

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