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Skills

  • High level of autonomy
  • Effective team collaboration
  • Team building
  • Communications
  • Lash lift application
  • Budgets
  • Culturally-competent care
  • Client referral generation strategies
  • Operational improvement
  • Managing service up-sells

Work Experiences

  • Achieved a 18% increase in positive post-appointment reviews.
  • Collaborated with salon management to streamline booking processes, ensuring 64% appointment adherence and zero double-booking incidents.
  • Achieved growth within 2020.
  • Provided improved, personal care, and ambulation to patients.
  • Adjusted techniques accordingly.
  • Achieved consistent 5-star ratings on Tableau.
  • Adhered to industry-grade removal protocols.
  • Actively contributed to marketing initiatives by creating lash content for social media, leading to a 22% growth in online engagement for Denver.
  • Allowed real-time slot adjustments.
  • Applied massive volumes of extensions weekly.

Summaries

  • Lash Technician with 15 years of successful quality assurance and performance reporting experience.
  • HIPAA, facility, and Lash Technician standards are all mastered, as is operating in high-volume, high-stress environments.
  • Adhered to health and safety standards set by Scrum Master.
  • Achieved a 77% reduction in post-treatment lash complications.
  • Boosted salon reviews and referrals by 28%.
  • Achieved a 39% boost in positive reviews from returning customers.
  • Adept at researching and applying lash trends like procedure, consistently driving a 65% increase in client demand for the latest services.
  • Applied trends like method.
  • Adept at researching lash trends.
  • Boosted client retention by 55%.

Accomplishments

  • Managed product inventory, ensuring a 85% reduction in supply shortages and efficient reordering practices.
  • Created detailed aftercare instruction pamphlets, leading to a 72% reduction in early lash shedding among clients.
  • Initiated a loyalty program that resulted in a 72% increase in repeat customers over a 6 months.
  • Partnered with beauty product vendors to secure discounts on high-quality lash supplies, reducing overall product costs by 84%.
  • Successfully resolved lash-related issues, improving client satisfaction by handling 18 incidents with care and expertise.
  • Spearheaded the introduction of eco-friendly lash products, reducing non-biodegradable waste by 35% within 18 months.
  • Developed personalized lash extension plans based on client preferences and facial structures, driving up client retention rate by 75%.
  • Contributed to a 25% client expansion by utilizing online booking and customer tracking systems efficiently.
  • Developed and implemented a hygienic station cleaning routine compliant with local health regulations, ensuring a 65% rating in safety audits.
  • Designed lash technician training workshops that improved the lash application skills of new hires and decreased onboarding time by 40%.

Affiliations

  • Rotary International
  • Association of Spa, Skincare & Lash Specialists
  • Jaycees
  • International Association of Administrative Professionals
  • American Eyelash Association
  • Beauty and Lash Industry Leaders Roundtable
  • Certified Hybrid Lash Application Specialist
  • Client Retention Strategy Workshop - Lash and Beauty
  • International Lash Masters Association (ILMA)
  • Freemason

Certifications

  • CompTIA A+ Technician
  • Salon Management Training and Certification (system)
  • Customer Service Excellence Certification (National Association of Lash Technicians)
  • Classic Lash Certification (Bella Lash)
  • Advanced Volume Lash Certification (Borboleta Beauty)
  • Client Retention and Loyalty Building (Beauty Pro Association)
  • ServSafe
  • Ongoing Education in Advanced Eyelash Extensions (Beacon Labs)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant

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