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Skills

  • Program equipment
  • Regulatory compliance
  • Process improvement
  • High attention to detail
  • Data-driven decision making
  • Budgets
  • Effective leader
  • Recruitment
  • Relationship building
  • Vendor relationship management

Work Experiences

  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Achieved 46% growth in local clientele.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Meticulously reported issues to higher management, which resulted in method.
  • Kept the procedure workspace clean and organized by working closely with employees to systemize tasks.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class procedure results.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Was able to save money by effectively negotiating contracts for more favorable terms.

Summaries

  • Well-versed in quality assurance and a stickler for deadlines.
  • Customer-focused General Manager with 2 years of experience who is committed to expanding quality assurance and stakeholder engagement.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Assistant Restaurant General Manager who is meticulous and has 7 years of program experience.
  • Assistant Restaurant General Manager with 10 years of successful quality assurance and vendor management experience.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Professional with exceptional sales, data analysis, and quality assurance abilities.
  • Develop strategic business partnerships and relationships.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.

Accomplishments

  • Implemented a proactive maintenance schedule for kitchen equipment, reducing breakdowns and emergency repair costs by 70%.
  • Trained and developed 12 employees, leading to 34% of team members receiving internal promotions within 6 months.
  • Developed a robust emergency preparedness plan that ensured safety compliance and mitigated incident response time by 15%.
  • Monitored daily operations and directed adjustments to improve operational efficiencies, reducing staff downtime by 71%.
  • Developed and executed a cross-training program which enhanced workforce flexibility and increased productivity by 56% during peak hours.
  • Increased drive-through efficiency by improving traffic flow and optimizing staff allocation, reducing wait times by 10 minutes.
  • Directed monthly inventory audits and implemented a FIFO system, reducing food waste by 19% and improving cost control.
  • Instituted performance-based reviews and coaching initiatives that led to a demonstrable increase in team productivity by 15%.
  • Documented and resolved initiative which led to process.
  • Collaborated with the culinary team to revamp the menu, increasing per-cover average spend by $4.

Affiliations

  • Jaycees
  • World Association of Chefs Societies (WACS)
  • National Association of Social Workers
  • Certified Hospitality Administrator (CHA) through American Hotel & Lodging Educational Institute (AHLEI)
  • International Association of Administrative Professionals
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Certification in Menu Engineering through Beacon Labs
  • American Medical Informatics Association
  • Project Management Institute
  • American Marketing Association

Certifications

  • Restaurant Revenue Management Certificate by method
  • First Aid/CPR Certified
  • Certified Food & Beverage Executive (CFBE) by the American Hotel & Lodging Association (AHLA)
  • Fire Safety for Restaurant Managers by National Fire Protection Association (NFPA)
  • Certified Public Accountant (CPA)
  • Basic HACCP Certification by International HACCP Alliance
  • Certified Business Analysis Professional (CBAP)
  • Certified Food Safety Manager (CFSM) by National Registry of Food Safety Professionals
  • Certified Public Accountant
  • Customer Service Excellence Certificate by Brightline

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