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Skills

  • Operational improvement
  • Conflict resolution and customer service
  • Effective leader
  • Communications
  • Project development
  • Organization
  • Customer service
  • Cost-control strategies and execution
  • Employee reviews
  • Stakeholder relations

Work Experiences

  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Used performance reporting and team leadership to cultivate and strengthen long-term client relationships.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $5.
  • Implemented the procedure program and employed quality assurance to ensure that guests have a memorable, consistent, and positive experience.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Meticulously reported issues to higher management, which resulted in method.
  • Oversaw the efficiency of quality assurance and vendor management on standard shift, supervising 5 employees.
  • Was able to save money by effectively negotiating contracts for more favorable terms.

Summaries

  • Assistant Restaurant General Manager who is forward-thinking and knows a lot about data analysis.
  • Dedicated to providing excellent method services and efficient conflict resolution.
  • Assistant Restaurant General Manager with 10 years of successful quality assurance and vendor management experience.
  • Composed persona with a strong sense of motivation.
  • Expert in initiative industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Strong track record of developing precise and targeted business operations plans, managing program areas, evaluating performance, and implementing change.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • In developing policies, managing method activities, and taking launched, be strategic.
  • Accomplished Assistant Restaurant General Manager.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.

Accomplishments

  • Collaborated with a marketing team to launch a targeted social media campaign, boosting foot traffic by 78% within a three years.
  • Increased online reviews positivity by 17% by leading initiatives to enhance service quality and consistency.
  • Developed and executed a cross-training program which enhanced workforce flexibility and increased productivity by 56% during peak hours.
  • Reduced employee absence by 81% through effective scheduling and improved team morale solutions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized and facilitated weekly staff meetings focused on continuous improvement, reducing customer complaints by 59%.
  • Implemented new scheduling system reducing staff overtime by 82%, improving labor cost management.
  • Directed front-of-house operations during peak hours, reducing service complaints by 75% and improving overall customer dining experience.
  • Documented and resolved initiative which led to process.
  • Slashed monthly operational costs by $5 by eliminating inefficiencies and renegotiating supplier contracts.

Affiliations

  • Society for Hospitality and Foodservice Management (SHFM)
  • Rotary International
  • American Society of Safety Professionals
  • World Association of Chefs Societies (WACS)
  • Certified Restaurant Revenue Management (CRRM) through Ironclad Systems
  • American Culinary Federation (ACF)
  • Society of Human Resource Management
  • Conference on Hospitality and Restaurant Excellence (CHARE)
  • Association for Computing Machinery
  • Hospitality Financial and Technology Professionals (HFTP)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Guest Service Professional (CGSP) by the American Hotel & Lodging Educational Institute (EI)
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR/AED Certification by method
  • TIPS (Training for Intervention Procedures) Certification by Health Communications Inc.
  • Salesforce
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Food Safety Manager (CFSM) by National Registry of Food Safety Professionals
  • Certified Hospitality Trainer (CHT) by the American Hotel & Lodging Educational Institute

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