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Skills

  • Cognitive-behavioral therapy (CBT)
  • De-escalation planning
  • Psychosocial Assessments
  • Evidence-based therapy integration
  • Patient safety and incident reporting
  • Trauma-informed care
  • Crisis intervention and de-escalation
  • Budgets
  • Multidisciplinary collaboration
  • Documentation compliance

Work Experiences

  • Kept track of each patient on a daily basis.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 58% reduction in overall anxiety levels.
  • Achieved results in 2 consistent follow-ups.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Contributed to a 84% improvement in patient behavior tracking outcomes.
  • Conducted clinical reviews.
  • 44% of participants reported improved coping skills.
  • Accurately tracked and administered medication.
  • Collaborated with product to implement behavioral intervention plans.

Summaries

  • Committed Lead Mental Health Technician with a passion for patient engagement and education, resulting in a 70% improvement in post-treatment follow-up adherence.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with families and caregivers to enhance post-discharge plans, resulting in a 60% decrease in hospital readmissions and improved continuity of care.
  • Costs were consistently reduced while profits were increased.
  • Collaborative and patient-focused Lead Mental Health Technician, driving effective treatment plan modifications and achieving a 49% improvement in patient therapy responses.
  • Within Healthcare, senior Lead Mental Health Technician and outstanding performer in team leadership and budget management.
  • Achieved a 31% reduction in medication errors.
  • Awarded Top Performer in 2021.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Achieved better patient retention rates.

Accomplishments

  • Mentored a cohort of 14 technicians, which led to a measurable improvement in crisis de-escalation skills and team cooperation.
  • Trained 18 new mental health technicians on crisis intervention techniques that resulted in a 17% reduction in patient escalations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with social workers and external providers to secure housing and employment assistance for 14 post-discharge patients.
  • Initiated patient feedback surveys that increased staff accountability and saw a 72% rise in overall satisfaction scores.
  • Created a training manual for junior staff on monitoring at-risk patients during high-risk times, reducing unattended incidents by 57%.
  • Supported the clinical team through the analysis and presentation of patient data trends, facilitating faster adjustments to care strategies.
  • Coordinated patient discharge planning across departments, ensuring follow-up care for 16 patients and achieving a 85% reduction in post-discharge hospital visits.
  • Revised staffing workflows to optimize coverage during peak hours, reducing overtime costs by 71%.

Affiliations

  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers (NASW) – 2017
  • National Organization for Human Services (NOHS) 2021
  • Rotary International
  • Psychiatric Rehabilitation Association (PRA) Certified Psych Rehab Practitioner 2019
  • Case Management Society of America (CMSA) 2019
  • Project Management Institute
  • American Mental Health Technicians Association (AMHTA) 2019
  • Society of Human Resource Management

Certifications

  • CompTIA Network+
  • Certified Nurse Assistant (CNA) with Mental Health Specialization - 2021
  • TeleMental Health Training Certificate (THTC) - Meridian
  • Certified Behavioral Therapist (CBT) Specialization - procedure, 2021
  • Certified Addictions Treatment Counselor (CATC) - Phoenix
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Medication Management Certification for Mental Health - method, 2016
  • Certified Trauma Support Specialist (CTSS) - [Organization or method]

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