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Skills

  • Hotel, flight, and car rental bookings
  • Building Long-term Client Relationships
  • Digital marketing for travel promotions
  • Customer upselling techniques
  • Interpersonal communication
  • Cross-functional team collaboration
  • Team management
  • Team building
  • Client Retention Strategies
  • Cost-saving initiatives for bookings

Work Experiences

  • Aligned travel plans with personal preferences and budgets.
  • Transported Microsoft Excel to three years customer locations.
  • Assisted with flight cancellations.
  • Looked for industry trends on social media and through online sources.
  • Achieved results within the first 6 months.
  • Was in charge of overseeing credit and debit card payments, as well as handling all sensitive information with professionalism and discretion.
  • Advised on hotels and flights.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved operational efficiencies.
  • Spoke with people traveling to high-risk areas like Seattle and Chicago about security concerns and protocols.

Summaries

  • Travel consultant who is focused on meeting deadlines and has experience working with clients who have special needs.
  • Clear understanding of data analysis and risk assessment as well as process improvement training.
  • Boosted customer satisfaction scores by 75%.
  • Aligned itineraries with budget constraints.
  • Achieved a 54% client retention rate.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven track record of creating profitable travel programs and growing clientele.
  • Achieved a 75% repeat booking rate.
  • Achieved a 72% increase in inquiries.
  • Expertise in providing excellent customer service and resolving conflicts.

Accomplishments

  • Negotiated group travel discounts with domestic airlines, reducing client costs by 23% and increasing return business.
  • Established VIP travel services for high-net-worth customers, increasing high-margin bookings by 57% in 2018.
  • Documented and resolved process which led to system.
  • Leveraged insights from customer feedback to adjust service offerings, leading to a 43% improvement in customer satisfaction.
  • Reduced operational costs by 75% through optimization of group travel logistics and vendor contract renegotiation.
  • Led promotional campaigns targeting last-minute travelers, increasing off-peak flight bookings by 43%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved travel itinerary conflicts for over 17 customers, preventing an estimated 14 missed connections per year.
  • Trained new employees on booking system software, increasing department efficiency by 15% within 18 months.
  • Consistently achieved or surpassed monthly sales goals by 43% through strategic travel package upselling.

Affiliations

  • Toastmasters
  • Member, Society of Government Travel Professionals
  • American Medical Informatics Association
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Member, Destination Canada Travel Agent Program
  • Collaborator, Adventure Travel Trade Association (ATTA)
  • Certified Travel Associate (CTA) - Travel Institute
  • Student Affiliate, Institute of Certified Travel Agents (ICTA)

Certifications

  • Advanced Communicator Bronze – metric
  • Group Travel Specialist Certification - The Travel Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Tourism Ambassador (CTA) - Tourism Ambassador Institute
  • CLIA Accredited Cruise Counsellor (ACC) – method
  • Certified Geographic Information Systems (GIS) Associate – method (useful for geographic planning)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified Domestic Tourism Consultant – method
  • CompTIA Security+

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