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Skills

  • Conflict resolution and mediation
  • Workflow planning
  • Data Management
  • Team building
  • Relationship development
  • Problem resolution
  • Strategic planning
  • Communications
  • Business Administration
  • Bookkeeping

Work Experiences

  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Completed project in several months.
  • Was in charge of billing, collection, and reporting for an office that generated over $2 per year.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Achieved client satisfaction over 18 months.
  • Collaborated with 5 diverse stakeholders.
  • Gathered and analyzed administrative cost data in order to prepare several months budgets for corporate management.
  • Achieved a 47% reduction in repeat project issues.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Completed project on time and under budget.

Summaries

  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Senior Project Supervisor is a multi-talented Senior Project Supervisor who is consistently rewarded for planning and operational improvements.
  • Professional in office management and administration with 9 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • 12 years of experience streamlining processes, managing talented team members, and performing team leadership by an educated professional.
  • Recruiting established talent in performance reporting and cross-functional collaboration for Senior Project Supervisor.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With over 8 years of experience in the Construction field, I am a well-organized Office Manager.
  • Mandarin and Spanish are both conversational.
  • Meticulous Senior Project Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Tableau.
  • Meet and exceed business objectives while catering to a wide range of customer needs.

Accomplishments

  • Led the transition to automated reporting tools, resulting in the reduction of manual tasks by 56%, and freeing up resources for higher-value work.
  • Designed feedback loop systems that increased reporting accuracy and cut communication delays by 84%, ensuring project components were synchronized.
  • Introduced performance-based incentives, boosting team morale and resulting in a 81% increase in output for vendor management.
  • Implemented a resource prioritization strategy for initiative, leading to a 34% improvement in task completion rates across teams.
  • Presented risk assessment reports that mitigated potential project pitfalls, without delays or scope creep, ensuring operational continuity.
  • Collaborated with stakeholders across Construction to implement agile transformation, reducing project delivery times by 11 weeks.
  • Managed project risk by successfully implementing contingency plans that preserved critical timelines and minimized financial exposure by $12.
  • Directed cross-functional teams in the execution of critical projects, leading to a completion success rate of 48%.
  • Established KPIs and performance reviews for 17 team members, resulting in enhanced project accountability and method.
  • Optimized resource allocation techniques, saving an estimated $5 in project costs by leveraging alternative solutions.

Affiliations

  • Association for Computing Machinery
  • Jaycees
  • Freemason
  • American Medical Informatics Association
  • Six Sigma Black Belt Certification – initiative
  • Project Management Institute
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Scrum Alliance - Certified ScrumMaster (CSM)
  • Rotary International
  • Business Process Management Institute (BPMI)

Certifications

  • Lean Six Sigma Black Belt Certification
  • Construction Risk and Insurance Specialist (CRIS)
  • Certified Kaizen Facilitator (CKF)
  • Program Management Professional (PgMP) Certification
  • Project Management Professional (PMP) Certification
  • ITIL Foundation Certification
  • OSHA 30-Hour Construction Safety and Health Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certified Change Management Professional (CCMP)

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