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Skills

  • Supplier negotiation
  • Managing retail build outs
  • Administrative support
  • Organization
  • Leadership & Motivation
  • Insurance billing
  • Performance Tracking & Reporting
  • Team building
  • CRM System Utilization
  • Customer outreach

Work Experiences

  • Hired, trained, supervised, and motivated a team of 18 retail professionals to provide each guest with knowledgeable and prompt service.
  • Cultivated profitable relationships with clients through active engagement, issue resolution, and stakeholder engagement talents.
  • Increased YOY sales by 11% and increased margins by effectively introducing new products within 5 months.
  • Collaborated with all company departments to ensure consistent branding and strategic product placement.
  • Achieved $8 in additional sales revenue.
  • Communicated with customers on a daily basis to learn about their needs, provide assistance, and gather feedback in order to improve operations.
  • Achieved a 50% reduction in order entry errors in 2016.
  • Worked one-on-one with employees to motivate them while also providing constructive criticism in a busy retail environment.
  • Used the inventory system to locate items in other stores, resulting in a 9% increase in sales.
  • Created, implemented, and managed promotions to increase sales and customer engagement in the store.

Summaries

  • Team leader with a strong program background and a motivating and encouraging personality.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Process, procedure, and process are all available.
  • Active leader with excellent communication and collaboration skills.
  • Talented trainer, problem-solver, and planner who can handle both routine and complex job functions to help a company succeed.
  • Retail Parts Manager is a smart Retail Parts Manager who is committed to providing excellent customer service and engagement.
  • Ability to recognize standard issues and integrate framework solutions to achieve standard.
  • Coach team members to effectively address customer concerns and communicate with tact and diplomacy to consistently foster superior customer service standards.
  • Expert in program with a strong aptitude for implemented and improved.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Conducted cross-functional workshops to enhance communication between the parts and service departments, increasing turnaround times by 32%.
  • Optimized inventory purchasing based on sales data analysis, reducing slow-moving stock by 42% while increasing stock turnover.
  • Trained staff on recognizing counterfeit parts, reducing unauthorized returns by 41%, and safeguarding department inventory.
  • Led store through a smooth annual audit, with a 79% error reduction by enforcing adherence to a strict inventory management control system.
  • Initiated employee development programs that boosted team product knowledge on high-margin items, contributing to an 45% sales rise.
  • Cut down on unnecessary freight costs by 32% through optimized delivery scheduling and bulk order consolidation.
  • Collaborated in the introduction of new product lines, pushing up revenue in the parts department by 4 within the first 10 months.
  • Effectively coordinated with service department to ensure the timely availability of critical parts, reducing vehicle downtime by 18%.
  • Boosted customer satisfaction ratings by 69% by improving product knowledge training among staff and streamlining internal processes.
  • Enhanced team efficiency by introducing automated stock replenishment procedures, reducing manual order submissions by 53%.

Affiliations

  • Long-standing affiliation with the Council of Supply Chain Management Professionals (CSCMP), enhancing competencies in efficient parts logistic and distribution strategies (2022–Present)
  • Active participant in the National Automotive Parts Association (NAPA) training programs, refining skills in parts optimization and inventory management (2020–Present)
  • Achieved the Licensed Retail Manager certification (2024) through the Retail Management Certification Institute, focusing on team leadership and sales growth
  • Member of the Specialty Equipment Market Association (SEMA) to maintain connections with key manufacturers and suppliers within the parts industry (2022–Present)
  • Certified Parts Specialist (CPS) certification completion through the Automotive Warehouse Distributors Association (AWDA), reinforcing expertise in supply chain management (2015)
  • Achieved Process Improvement certification through Lean Six Sigma Green Belt, fostering better task automation and return rate reduction initiatives (2015)
  • Affiliated with the Association for Supply Chain Management (ASCM) to improve expertise around process improvement strategies in the retail parts space (2018–Present)
  • Collaborated with the International Automotive Technicians Network (iATN) to bridge the knowledge gap between parts sourcing and technician requirements for seamless service delivery (2017–Present)
  • Member of the Institute of Supply Management (ISM), focused on enhancing purchasing strategies and optimizing vendor contracts for cost reduction (2018–Present)
  • Completed Distribution Management Certification through the National Association of Wholesaler-Distributors (NAW), enhancing efficient parts ordering and delivery systems

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Certified Parts Counter Specialist - Heavy Duty Truck Parts Council (HDASON)
  • Automotive Parts & Warehousing Certification - Automotive Management Institute (AMI)
  • Inventory and Warehouse Management Certificate - International Warehouse Logistics Association (IWLA)
  • Certified Automotive Parts Advisor (CAPA) - National Institute for Automotive Service Excellence (ASE)
  • Automotive Aftermarket Professional (AAP) Certification – Automotive Aftermarket Industry Association (AAIA)
  • American Academy of Financial Management (AAFM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Parts Specialist (CPS) - American Truck Dealers (ATD)

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