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Skills

  • Team Leadership
  • Communications
  • Event booking management
  • Business operations
  • Food plating and presentation
  • Capacity forecasting based on trends
  • Health and safety compliance
  • MS Office
  • Regulatory compliance
  • Budgeting

Work Experiences

  • Anticipated and fulfilled guest needs.
  • Consistently achieved 55% targets.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Coordinated dining room operations, ensuring seamless service across 8 shifts per day, improving guest satisfaction by 59%.
  • Achieved a 17% rise in overall team productivity.
  • Addressed service improvements.
  • Collaborated with HR department.
  • Consistently met cleaning and hygiene inspection targets.
  • Coordinated special dietary requests with chefs.

Summaries

  • Dining Room Coordinator is a multi-talented Dining Room Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved a 23% improvement in feedback on Tableau.
  • Multitasking expert with a methodical approach.
  • Consistently led service teams to achieve 81% targets.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Collaborative Dining Room Coordinator with a deep understanding of inventory management and cost reduction, saving $12 annually through effective material use and planning.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Adept at conflict resolution.

Accomplishments

  • Collaborated with chefs and event planners to successfully accommodate dietary restrictions for over 11 special event guests.
  • Managed large-scale special events with up to 7 attendees, ensuring smooth coordination between vendors, staff, and guests.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved system which led to process.
  • Reduced dining room staffing costs by 23% through optimized scheduling and performance-based staffing adjustments.
  • Collaborated with team of 7 in the development of framework.
  • Conducted performance evaluations for serving staff, raising overall staff productivity by 66% through targeted coaching initiatives.
  • Led a team of 5 servers, bartenders, and hosts, ensuring smooth service for events hosting up to 3 guests.
  • Audited and responsibly managed liquor inventory, leading to a 41% reduction in waste and over-pouring.
  • Utilized real-time feedback systems to address customer needs, improving online review scores by 37% on platforms such as system.

Affiliations

  • International Food Service Executives Association (IFSEA)
  • National Restaurant Association (NRA)
  • Women's Foodservice Forum (WFF)
  • American Medical Informatics Association
  • Food Allergy Research & Education (FARE) category
  • Association of Information Technology Professionals
  • Restaurant Managers Association (RMA)
  • National Career Development Association (NCDA) standard
  • National Association for Catering and Events (NACE)
  • International Council of Nurses

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Event Planner (CEP) by Beacon Labs
  • Project Management Professional (PMP)
  • Restaurant Revenue Management Certification by Cornell University
  • Microsoft Certified Systems Engineer (MCSE)
  • Event Management and Planning Diploma by Vantage
  • Inventory Management System Certification by procedure
  • Certificate in Digital Hospitality Management Systems from Northwind
  • Certified Hotel Concierge and Guest Service by AHLEI

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