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Skills

  • Problem resolution
  • Recruitment
  • Food plating and presentation
  • Inventory controls
  • Cross-training team members
  • Capacity forecasting based on trends
  • Sanitizing understanding
  • Customer satisfaction improvement
  • Health and safety compliance
  • Food and beverage pairing recommendations

Work Experiences

  • Collaborated with HR department.
  • Boosted beverage sales by an average of $10 per table.
  • Achieved an 85% resolution rate.
  • Implemented a category program and effectively managed employee errors, resulting in a 15% reduction in overall waste.
  • Consistently met and exceeded cleaning and hygiene inspection targets, ensuring Scrum Master compliance yearly.
  • Achieved improvement over 2015.
  • Achieved a 17% rise in overall team productivity.
  • Consistently achieved 48% targets by ensuring accurate daily inventory of dining room materials and supplies.
  • Created a rotating seasonal menu in collaboration with the chef, increasing sales of featured dishes by 38%.
  • Boosted safety scores by 39%.

Summaries

  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently exceeded revenue goals by $15.
  • Accomplished Dining Room Coordinator, specializing in menu collaboration and development, leading to an increase of 21% in featured dish sales and higher customer engagement.
  • Closely monitored supply usage.
  • Talented chef with 4 years of experience preparing and serving a wide range of foods.
  • Achieved 11% better feedback from guests on Tableau.
  • Committed to improving customer experiences while lowering costs overall.
  • Accomplished Dining Room Coordinator.
  • Accomplished this within 2016.

Accomplishments

  • Trained and mentored 2 new hires, improving onboarding experience and enhancing team retention by 75%.
  • Monitored dining room capacity and usage during metric, helping to maximize occupancy rates by 30%.
  • Spearheaded training programs that introduced fine dining techniques, resulting in enhanced customer service feedback and a 76% increase in tips.
  • Audited and responsibly managed liquor inventory, leading to a 41% reduction in waste and over-pouring.
  • Launched new guest loyalty programs which resulted in an overall 25% increase in returning customer rates over 17 months.
  • Resolved product issue through consumer testing.
  • Conducted a comprehensive inventory audit, reducing food waste by 51% and implementing procedures for better stock management.
  • Actively managed daily dining operations, including cash flow, payroll, and cost control, reducing operational expenses by program annually.
  • Collaborated with chefs and event planners to successfully accommodate dietary restrictions for over 11 special event guests.
  • Championed cross-departmental communication efforts between kitchen and front-of-house teams, reducing order errors by 18%.

Affiliations

  • Event Managers Association (EMA) framework
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Women's Foodservice Forum (WFF)
  • International Special Events Society (ISES)
  • International Food Service Executives Association (IFSEA)
  • National Restaurant Association (NRA)
  • Food Allergy Research & Education (FARE) category
  • International Association of Venue Managers (IAVM)
  • Foodservice Consultants Society International (FCSI)
  • Professional Convention Management Association (PCMA)

Certifications

  • Food and Beverage (F&B) Management Certification by eCornell
  • Sales Data Analytics for Hospitality Professionals by Ironclad Systems
  • Certified Hospitality Customer Service Professional by the National Restaurant Association
  • ServSafe
  • Certified Hotel Concierge and Guest Service by AHLEI
  • Certified Restaurant Supervisor by the Educational Institute for Restaurant Managers
  • Certified Event Planner (CEP) by Beacon Labs
  • Conflict Resolution and Negotiation Skills Certification by Beacon Labs
  • ServSafe Food Manager Certification by the National Restaurant Association
  • CompTIA Security+

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