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Skills

  • Shift management
  • Food and beverage station management
  • Customer retention strategies
  • Event coordination
  • Donation planning
  • Attention to detail
  • Project organization
  • Supervision
  • Complaint resolution and follow-up
  • Team Leadership

Work Experiences

  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Collaborated with maintenance teams.
  • Collaborated with team to exceed upselling targets.
  • Restocked condiments, beverages, and supplies while keeping the service areas clean.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Developed a standard operating procedure for food prep.
  • Decreased ramp-up time by 65%.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Contributed to a successful standard health inspection.
  • Assisted in pricing analysis for Jira that led to adjusted pricing, increasing profit margins by 44%.

Summaries

  • Concession Staff Member with 7 years of service industry experience.
  • Achieved precise tracking and stock-level maintenance.
  • Concession Staff Member is a multi-talented Concession Staff Member who is consistently rewarded for planning and operational improvements.
  • Takes orders, fills special requests, prepares food, and performance reporting with ease.
  • Achieved improvement over 2024.
  • Balanced cash handling during high-season events.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at data analysis and cross-functional collaboration.
  • Food service team member with extensive Concession Staff Member experience in program environments.

Accomplishments

  • Maintained accurate stock levels and placed minimal-error inventory orders to save 8 hours in re-stocking time monthly.
  • Generated over 14 in additional revenue by introducing a multi-item combo promotion, leading to increased ticket value.
  • Collaborated with team of 18 in the development of standard.
  • Participated in team efforts that earned a Innovation Award by consistently exceeding customer service benchmarks.
  • Resolved product issue through consumer testing.
  • Routine auditing and adjustment of inventory levels resulted in a 76% decrease in stock shortages.
  • Managed a high-volume concession stand, reducing food waste by 45% by optimizing portion control methods.
  • Managed high-volume shifts with minimal staff, achieving a 84% faster service ticket turnover than the previous quarter.
  • Key contributor in a store-wide effort that improved overall customer return rates by 79% over two years.
  • Implemented mobile payment systems that accelerated transactions, reducing overall wait times by approximately 17 minutes.

Affiliations

  • Society of Human Resource Management
  • Institute of Customer Service (ICS)
  • The International Council on Active Aging (ICAA) - Hospitality Focus
  • Society for Human Resource Management (SHRM) - Communication Workshop
  • International Food and Beverage Association (IFBA)
  • Rotary International
  • American Marketing Association
  • Food Service Operations Managers Association (FSOMA)
  • Project Management Institute (PMI) - Time Management Course
  • American Society of Safety Professionals

Certifications

  • FoodSafe Certification – framework
  • Certified Business Analysis Professional (CBAP)
  • Customer Service Excellence Certification – procedure
  • Basic Bartending Skills Certification – process
  • Basic Certificate in Hospitality Operations – program
  • Certified Team Leader – procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • AED/CPR Certification (American Heart Association)
  • Certificate in Workplace Sanitation and Safety – program
  • Certified Public Accountant (CPA)

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