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Skills

  • Business operations
  • Inventory management
  • Organization
  • Patient care
  • First Aid/CPR
  • Conflict resolution
  • Customer service
  • Budgets
  • Team building
  • Event coordination

Work Experiences

  • Accurately handled cash, credit, and mobile transactions.
  • Consistently received perfect scores on internal cleanliness audits.
  • Contributed to Boston's busiest event season, increasing daily sales by 54% compared to the previous year.
  • Achieved Employee of the Year for delivering friendly service.
  • Collaborated with maintenance teams.
  • Coached fellow staff on effective communication, resulting in a team NPS score increase of 33% by process.
  • Assisted wait staff and other members of the team in completing tasks.
  • Achieved zero discrepancies over 13-year period.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.

Summaries

  • With 12 years of experience serving method food, capable Concession Staff Member.
  • Accurately processed cash, credit, and mobile transactions.
  • Dedicated to the success of the team and the company.
  • Boosted overall team performance.
  • Concession Staff Member with 12 years of successful budget management and team leadership experience.
  • Achieved a 48% growth in return customers.
  • Within Miscellaneous, senior Concession Staff Member and outstanding performer in client relations and risk assessment.
  • Collaborative in identifying customer needs.
  • Offering 15 years of food preparation and customer service experience.
  • Achieved precise tracking and stock-level maintenance.

Accomplishments

  • Operated and maintained SAP equipment, reducing out-of-service times to less than 17 hours during peak events.
  • Coordinated with kitchen staff to ensure timely food delivery during peak periods, contributing to a reduction in customer complaints by 57%.
  • Key contributor in a store-wide effort that improved overall customer return rates by 79% over two years.
  • Spearheaded a sanitation initiative that led to a ITIL-level cleanliness rating, exceeding compliance standards.
  • Developed a food preparation cleanup routine that saved 16 hours of labor weekly, slashing costs on staff overtime.
  • Participated in team efforts that earned a Innovation Award by consistently exceeding customer service benchmarks.
  • Exceeded company-wide goal by driving a seasonal promotion with a sales increase of 61% using suggestive sales techniques.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced wait times by 58% during peak event periods by optimizing staff scheduling for front-line operations.
  • Resolved customer complaints and conflicts efficiently, leading to a 66% improvement in customer satisfaction during process.

Affiliations

  • International Food and Beverage Association (IFBA)
  • ServSafe Food and Beverage Safety Certification
  • Customer Loyalty and Retention Association (CLRA)
  • Toastmasters
  • Food Service Operations Managers Association (FSOMA)
  • Concessions and Hospitality Institute (CHI)
  • Retail Concession Professionals Network (RCPN)
  • Society of Foodservice Managers (SFM)
  • Rotary International
  • Culinary School Network (CSN) - Concessions Management Focus

Certifications

  • Advanced Barista Skills Certification – metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • CompTIA A+ Technician
  • Certified Customer Service Professional (CCSP) - International Customer Service Association
  • Customer Service Excellence Certification – procedure
  • Certified Professional in Catering and Events (CPCE) – procedure
  • Supervisors Level Advanced Service Certification – program
  • ServSafe Allergens Certification
  • Food Allergen Awareness Certification – framework

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