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Skills

  • First Aid/CPR
  • Food preparation
  • Method equipment
  • Recipes and menu planning
  • Inventory organization
  • Customer service
  • Project organization
  • Problem resolution
  • Order delivery practices
  • Sandwich preparation

Work Experiences

  • Achieved results after 3 months.
  • Boosted sales by $17.
  • Achieved 55% in service recovery satisfaction.
  • Assisted in social media content creation, helped boost foot traffic by 18% using promotional campaigns tailored to Phoenix.
  • Delegated responsibilities to team members.
  • Decreased waste through portion control measures.
  • Loaded food, dishes, and utensils onto carts and trays to transport to designated tables from designated food preparation areas.
  • Assisted guests by greeting them personally and taking their orders.
  • Collaborated closely with suppliers.
  • Loaded the dishwasher with china and thoroughly hand-washed the dishes, pans, and utensils to clean up the serving line.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Eager to contribute quality assurance and process improvement to the Summit Group team and add value.
  • With a strong work ethic, he is laser-focused.
  • Committed to educating consumers about specialty coffee offerings.
  • Achieved President's Club for exceptional service during category while effectively managing customer complaints to achieve a 64% reduction in negative feedback.
  • Coffee Clerk with deep knowledge of brewing methods, ensuring product consistency and customer satisfaction at every service interaction.
  • Coffee Clerk who successfully led catering operations, resulting in 4 new clients for local events and expanding the business footprint.
  • Coffee Clerk with deep knowledge of brewing methods.
  • Coffee Clerk is a multi-talented Coffee Clerk who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Orchestrated coffee catering for corporate and private events, securing 3 new long-term contracts within one year.
  • Crafted highly personalized customer interactions based on individual preferences logged in systems, driving repeat business from key clientele by 41% within one year.
  • Introduced a more efficient order-taking system, reducing wait times during peak hours by 18 months.
  • Promoted customer-facing loyalty programs that drove up membership by 19% in one year, boosting subsequent repeat visits.
  • Proactively maintained equipment and supplies, avoiding any downtime during business hours and ensuring service continuity.
  • Maintained strong relationships with vendors to ensure timely delivery of supplies, ensuring no breakdowns in service availability.
  • Participated in weekly staff meetings to identify service bottlenecks and propose solutions, helping reduce customer wait times by several months.
  • Led daily team briefings to introduce product changes and promotions, resulting in 42% increased sales for promoted items.
  • Documented and resolved procedure which led to standard.
  • Implemented an employee incentive program tied to sales goals, boosting team performance and resulting in 19% growth in average ticket size.

Affiliations

  • Certified Specialty Coffee Association (SCA) Barista Level 2
  • Toastmasters
  • International Association of Administrative Professionals
  • Coffee Technicians Guild
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Jaycees
  • Barista Guild of America
  • Customer Experience Professionals Association
  • National Coffee Association USA

Certifications

  • ServSafe
  • Certified Professional in Hospitality Service (CPHS)
  • Occupational Health and Safety (OHS) Certification
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Workplace Conflict Resolution Certification
  • CompTIA Security+
  • CompTIA Network+
  • Certified Coffee Brewing Techniques (SCA)

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