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Skills

  • Problem resolution
  • Critical system troubleshooting
  • Disaster recovery testing
  • Staff assistance
  • Business operations
  • Cost optimization strategies
  • AWS resource management
  • Implementation of custom IAM roles and policies
  • DevOps culture implementation
  • Relationship development

Work Experiences

  • Installed wiring, cabling, and devices to set up, repair, and optimize networks.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with cross-functional teams to design and implement disaster recovery solutions, reducing downtime risk by 22%.
  • Configured cloud load balancers.
  • Automated infrastructure provisioning.
  • Achieved a 38% enhancement in uptime across key services.
  • Collaborated with cross-functional teams.
  • Created comprehensive documentation.
  • Configured cloud load balancers to ensure fault tolerance and high availability across multiple regions for mission-critical applications.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Experienced Cloud Support Engineer with over 17 years in helpdesk operations, network maintenance, and mobile device support.
  • Completed new network component installations, updates, and configurations successfully.
  • Adept at developing custom monitoring solutions that enhanced service uptime by 83% for critical cloud infrastructures, ensuring service reliability.
  • Achieved 59% cost savings.
  • Continually improved cloud architectures.
  • Achieved a 40% success rate.
  • Accelerated product delivery cycles.
  • Achieved 24% uptime over 2022.
  • Achieved a 18% success rate in issue resolution.
  • Achieved 80% cost savings by optimizing AWS resources through rightsizing, automated shutdowns, and other cost-management methods.

Accomplishments

  • Automated routine cloud monitoring and alerting using program, reducing manual intervention by 71% and increasing system reliability.
  • Developed custom IAM roles and policies, ensuring 22% compliance with security standards and minimizing unauthorized access incidents.
  • Established internal cloud support knowledge base, which decreased dependency on senior engineers for basic queries by 77%.
  • Resolved product issue through consumer testing.
  • Documented and resolved initiative which led to metric.
  • Collaborated with stakeholders to create Proof-of-Concept for category, resulting in a 38% decrease in infrastructure setup times for new projects.
  • Collaborated with team of 13 in the development of framework.
  • Created cloud environment health dashboards that allowed for real-time monitoring of critical services, reducing triage time during outages by several months.
  • Optimized cost management strategies by analyzing cloud resource usage, resulting in a 83% savings on monthly cloud billing.
  • Developed an auto-scaling framework using Asana, increasing server provisioning speed by 6 minutes during traffic spikes.

Affiliations

  • Sponsor-level Contributor, Cloudflare Community Forums
  • Associate Cloud Engineer - Google Cloud Professional Certification 2015, Ongoing Learning Group
  • Participant in the DevOps Institute - Continuous Learning Paths
  • Member of the International Association of Cloud and Automation Professionals (IACAP)
  • American Medical Informatics Association
  • Certified Terraform Associate (HashiCorp) 2024 - Ongoing Support Forums Involvement
  • Member, Association for Computing Machinery (ACM) Professional Chapter on Cloud Computing
  • Certified Splunk Architect 2017 - Big Data Enthusiasts Network Member
  • Active listener and rapporteur in the International Council of E-Commerce Consultants (EC-Council) Cloud Security Conferences
  • Certified Kubernetes Administrator 2016 - Contributor to CNCF Projects

Certifications

  • HashiCorp Vault Associate Certification
  • HashiCorp Certified: Terraform Associate
  • Project Management Professional (PMP)
  • Cloud Native Computing Foundation (CNCF) Certified Kubernetes Administrator
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Cloud Certified - Professional Data Engineer
  • First Aid/CPR Certified
  • CompTIA Security+
  • Certified Kubernetes Administrator (CKA)
  • VMware Certified Professional - Cloud Management and Automation (VCP-CMA)

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