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Skills

  • Cross-functional team collaboration
  • Mobile device management
  • Cost optimization strategies
  • Cloud cost forecasting
  • Root cause analysis
  • Problem resolution
  • Component installation
  • Cloud uptime strategies and maintenance
  • Project organization
  • Containerization with Docker

Work Experiences

  • Assumed ownership of 2 cloud projects from conception to launch, improving deliverable timelines by 49% over several months.
  • Achieved results over three years.
  • Achieved a 38% enhancement in uptime across key services.
  • Delivered insights on potential improvements.
  • Configured cloud load balancers to ensure fault tolerance and high availability across multiple regions for mission-critical applications.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Consistently met SLA response targets.
  • Built advanced monitoring systems with Salesforce.
  • Achieved 53% service uptime.
  • Collaborated with cross-functional teams to design and implement disaster recovery solutions, reducing downtime risk by 22%.

Summaries

  • Clear understanding of cross-functional collaboration and performance reporting as well as risk assessment training.
  • Achieved a 84% reduction in unauthorized access attempts.
  • Cloud Support Engineer specializing in post-migration guidance.
  • Cloud Support Engineer specializing in guiding customers post-migration and improving load-handling by 57%, enhancing overall cloud performance.
  • Assisted in leading cloud infrastructure migrations.
  • Accelerated response times for customer queries.
  • Collaborative team player with experience working cross-functionally to design disaster recovery plans, successfully reducing potential downtime by 15%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Cloud optimization specialist.
  • Automated cloud management tasks using specialized scripts.

Accomplishments

  • Provided 24/7 support for cloud infrastructure with minimal disruption and maintained an infrastructure uptime of 48% over the past 14 months.
  • Implemented automated scaling policies across cloud infrastructure, leading to a 57% reduction in operational costs.
  • Documented and resolved initiative which led to metric.
  • Resolved escalated support tickets and critical cloud infrastructure issues within 18 months, improving average case resolution time by 83%.
  • Designed security-compliant solutions within metric using advanced encryption standards, preventing 17 potential data breaches.
  • Resolved product issue through consumer testing.
  • Collaborated with method on best practices for performance tuning, achieving a 29% increase in database query performance.
  • Collaborated with team of 13 in the development of framework.
  • Authored and maintained troubleshooting guides and SOPs for standard services, used by a team of 4 engineers, improving overall support efficiency.
  • Enabled continuous monitoring of security logs using process, leading to immediate identification of 8 potential threats and mitigation.

Affiliations

  • Certification - AWS Certified Solutions Architect 2022 - Cloud Practitioners Forum Involvement
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Active Contributor, Serverless Framework Community
  • Active member of the Linux Foundation - Open Cloud Initiative
  • Certified Splunk Architect 2017 - Big Data Enthusiasts Network Member
  • Member, Association for Computing Machinery (ACM) Professional Chapter on Cloud Computing
  • OpenStack Foundation Contributor and Professional Member
  • Society of Human Resource Management
  • Association of Information Technology Professionals

Certifications

  • Salesforce
  • ServSafe
  • Docker Certified Associate
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Cloud Security Professional (CCSP)
  • First Aid/CPR Certified
  • Google Cloud Certified - Associate Cloud Engineer
  • Apple Certified Associate (ACA)
  • Oracle Cloud Infrastructure Architect Associate
  • Google Professional Cloud Network Engineer

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