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Skills

  • Problem resolution
  • Payroll and budgeting
  • Regulatory compliance
  • Credit and collections
  • Bookkeeping
  • Law enforcement collaboration
  • Data entry
  • Team management
  • Case management software—Asana
  • Document retrieval systems

Work Experiences

  • Achieved this within 15 months.
  • Achieved Outstanding Service Award.
  • Was in charge of system files and records for 17 clients, as well as following security procedures to prevent data breaches and misuse.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved results across 16 upcoming quarters.
  • Collaborated with legal and law enforcement agencies.
  • Intervened between Police Records Supervisors during arguments and diffused tense situations using quality assurance and budget management.
  • Assisted in policy reviews and updates on record retention.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Collaborated with IT to implement software.

Summaries

  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Power BI expert with database management experience.
  • These abilities, as well as a strong work ethic, are available.
  • Achieved a 45% reduction in manual data entry errors.
  • Police Records Supervisor with 11 years of successful workflow optimization and client relations experience.
  • Achieved a 28% increase in completed records.
  • Costs were consistently reduced while profits were increased.
  • Achieved accuracy over 9 consecutive months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adaptable person with workflow optimization and performance reporting abilities.

Accomplishments

  • Developed and monitored department key performance indicators (KPIs), leading to an over 83% improvement in case processing times.
  • Directed the daily activities of 11 team members processing criminal records, achieving a 28% decrease in processing errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained a 58% case compliance rate with public records requests, processing an average of 2 submissions per month under strict deadlines.
  • Established a streamlined process for handling public records requests, increasing document retrieval efficiency by 60%.
  • Facilitated cross-training sessions between multiple departments, ensuring redundancy and a 10% reduction in service delays.
  • Developed and implemented compliance training for team members, ensuring a 52% score on quarterly internal compliance audits.
  • Authored operational procedures and guidelines to ensure consistent handling of sensitive legal records meeting all standard agency requirements.
  • Monitored internal document audits and established remedial processes, resolving a 2% increase in discrepancies across case files.
  • Trained team of 8 employees in legal document management best practices, resulting in enhanced competency and 40% compliance improvement.

Affiliations

  • Public Safety Communications Academy (PSCA) - Law Records Section Mentor
  • Rotary International
  • International Council of Nurses
  • Association of Law Enforcement Intelligence Units (LEIU) - Partnering Member
  • National Association for Court Management (NACM) - Records Specialist
  • Law Enforcement Records & Information Management Association (LERIMA)
  • Completed Privacy Impact Assessment Training from Meridian in 2017
  • CALEA (Commission on Accreditation for Law Enforcement Agencies) - Accreditation Liaison
  • Jaycees
  • Certified Legal Records Manager designation from program received in 2024

Certifications

  • Information Governance Professional (IGP)
  • Certified Records Manager (CRM) by the Institute of Certified Records Managers
  • Certified Public Accountant
  • CompTIA Network+
  • Certified in Governance, Risk, and Compliance (CGRC, previously CAP)
  • Certificate in Digital Forensics and Electronic Records
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Salesforce

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