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Skills

  • Data generation tools
  • HPCL
  • Cost estimation and budgeting
  • Project Quality Control
  • TSO
  • TOS
  • Oral and written communications
  • Sybase
  • CICS
  • Oracle

Work Experiences

  • Backed up 6 TB of mission-critical data.
  • Achieved resolution within 18 months.
  • Achieved a 78% performance improvement.
  • Increased company revenue by 9% beyond 18 months targets by upselling products and services.
  • Assisted in the migration of 18 client machines.
  • Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues.
  • Described standard solutions to customers to aid in problem resolution.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 7 new accounts.
  • Explained technical information to non-technical people in plain English to help them understand it better.

Summaries

  • To maximize team productivity, I am enthusiastic about training users and resolving problems.
  • Bringing 13 years of experience in the industry.
  • Strengths in budget management and quality assurance backed up by Computers Software training.
  • Excellent strategic planning and budget management knowledge.
  • Category Research Associate with extensive knowledge of Computers Software as well as strong analytical and critical thinking abilities.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Offering 4 years of Tableau setup and optimization experience.
  • Subject Matter Expert in SAP with a proven track record as a sharp technologist who can collaborate with others to find solutions.
  • Dedicated to ensuring the smooth operation of the facility by providing exceptional support.
  • Data reviewer, recordkeeper, and project coordinator with 14 years of experience.

Accomplishments

  • Collaborated with cross-departmental teams to enhance the IT service catalog, aligning business objectives with IT capabilities and increasing service adoption by 29%.
  • Collaborated with team of 5 in the development of category.
  • Improved the company’s legacy systems integration with modern applications, reducing system downtime by 70% while ensuring smooth operation across departmental workflows.
  • Managed remote software rollouts for over 5 staff with minimal disruption to operations, achieving a completion rate of 71% ahead of schedule.
  • Collaborated with the HR and compliance teams to set up and monitor access levels in Active Directory, ensuring user access met regulatory and audit control standards.
  • Coordinated cybersecurity audits, ensuring that all hardware/software systems were in compliance with latest compliance and audit standards, reducing security violations by 47%.
  • Expertly managed user accounts in Active Directory, reducing login-related support tickets by 46% through proactive monitoring and password reset automation.
  • Assisted in the deployment of new software systems for 4 departments, training end-users and reducing support tickets in the initial rollout phase by 51%.
  • Built and maintained a comprehensive IT internal wiki covering 9 software and hardware troubleshooting steps, assisting new team members in reducing training time by 53%.
  • Program Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.

Affiliations

  • CompTIA Association of IT Professionals (AITP)
  • Society of Women Engineers
  • Help Desk Institute (HDI)
  • Network Professional Association (NPA)
  • Asana Certified Pro User
  • Master of Information Systems Program at Beacon Labs
  • Freemason
  • Virtualization Engineering Masters Network
  • International Conference on IT Maintenance and Support
  • Certified Cloud Security Professional (CCSP)

Certifications

  • Project Management Professional certification
  • Certified Information Systems Auditor (CISA)
  • CompTIA Project+
  • Certified Business Intelligence Professional (CBIP)
  • Amazon Web Services Certified Developer
  • Certified Hardware Asset Management Professional (CHAMP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Wireless Network Administrator (CWNA)
  • Certified ScrumMaster
  • CompTIA Certified Technical Trainer (CTT+)

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