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Skills

  • Extremely organized
  • Public speaking
  • First Aid/CPR
  • Data entry
  • Communications
  • Records review
  • Version control
  • Workflow Optimization
  • Conflict resolution
  • Team management

Work Experiences

  • Provided management with metric updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Had planned ahead.
  • Discovered new ways to improve the management of medical records.
  • Followed established procedures for handling sensitive and classified documents to maintain chain of custody integrity.
  • Got better.
  • On-site training was provided by me.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • System was planned and carried out by me.
  • Raised the stakes.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 11 hours.

Summaries

  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Collaborate with commercial lenders to achieve sales targets.
  • Focused on customer service
  • Records Management Assistant with Miscellaneous degree and 2 years of experience in the field.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Fluent in both English and Spanish.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a procedure position with a forward-thinking organization.
  • Proactive

Accomplishments

  • Collaborated with marketing to create an integrated filing system that improved interdepartmental access to key records by 20%.
  • Reduced overtime hours by redesigning the workflow for electronic document requests, cutting file response times by 83%.
  • Increased sales 3% over two years.
  • Collaborated with external vendors for record-shredding services, reducing offsite storage and destruction fees by 21%.
  • Established an e-filing system that allowed the company to transition to a paperless filing process, decreasing paper waste by 56%.
  • Trained new staff on the use of SAP, increasing team productivity related to document processing by 28%.
  • Automated routine file transfer processes, saving the organization 16 hours of manual labor per week.
  • Specialized in handling secure transmission of sensitive documents, ensuring consistent compliance with program standards.
  • Developed a secure file-sharing process for legal documents, implementing encryption software that improved information security by 39%.
  • Implemented a department-wide records digitization project, converting over 12 physical records into searchable online databases.

Affiliations

  • Certified Records Analyst (CRA) with the framework
  • Records Management Society
  • Electronic File Management & Retention Committee Portland
  • Association for Computing Machinery
  • Developed compliance training in collaboration with the Corporate Compliance Group
  • Document Control & Records Compliance Group for the Miscellaneous Sector
  • Lions Club
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Privacy and Records Management Institute (PRMI)

Certifications

  • CompTIA Security+
  • Certified Information Professional (CIP) – Association for Intelligent Information Management (AIIM)
  • Certified Data Management Professional (CDMP) – Data Management Association (DAMA)
  • CompTIA Network+
  • Information Governance Professional (IGP) - ARMA International
  • Certified Records Manager (CRM) – framework
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Document Management Certification - standard
  • Certified Public Accountant (CPA)

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