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Skills

  • Operational improvement
  • Method equipment
  • Data entry and reporting
  • Team building
  • MS Office
  • Inter-departmental communication
  • Budgets
  • Travel arrangements coordination
  • Financial document processing
  • Office equipment management

Work Experiences

  • Acted as liaison between clients and managers.
  • Coordinated inter-departmental communications.
  • Authored procedural guidelines for office operations, incorporating best practices that resulted in a Employee of the Year for operational efficiency.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Coordinated travel arrangements.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Coordinated weekly staff meetings, preparing agendas, and distributed follow-ups, increasing project completion rates by 48% after implementation.
  • Contributed to Outstanding Service Award recognition that year.
  • Achieved Excellence Award for operational efficiency.
  • Coordinated logistics for 2 employees.

Summaries

  • Achieved full HIPAA compliance.
  • Achieved a 49% reduction in procurement-related expenses.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Program Secretary is a well-organized Program Secretary who is well-versed in healthcare processes and administrative requirements.
  • Achieved results through timely follow-up.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Assisted in developing a staff training manual.
  • Adept at preparing detailed meeting agendas.
  • Assisted in developing and executing a staff training manual, effectively reducing new hire orientation time by 15% and improving knowledge retention.

Accomplishments

  • Served as the liaison between managers and clients, achieving an increase of 73% in client satisfaction by following up on critical issues.
  • Implemented expense tracking software resulting in the identification of 3 cost-savings opportunities, reducing wastage by 20% annually.
  • Implemented a new digital archiving system using HubSpot, cutting file retrieval time by 50% and increasing team efficiency.
  • Assisted in refining performance evaluation processes, improving reporting efficiency by 34% and providing actionable insight for management.
  • Managed travel itineraries for the executive team, reducing planning time and ensuring adherence to corporate travel policies per 4 guidelines.
  • Processed a high volume of confidential documents with 84% accuracy over a 2-month period, ensuring data integrity.
  • Developed comprehensive staff training manual, leading to a 60% reduction in employee onboarding and training hours.
  • Reduced paper-based workflow by 32% by introducing a cloud-based filing system, which led to increased document accessibility.
  • Led expense tracking initiatives that ensured compliance with corporate guidelines, saving 55% in administrative errors annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Microsoft Office Specialist (MOS) Certification 2016
  • International Association of Administrative Professionals
  • Healthcare Administrators Association (HCAA)
  • International Council of Nurses
  • American Medical Informatics Association
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Executive Assistants Organization (EAO)
  • Rotary International

Certifications

  • Salesforce
  • Certified EHR (Electronic Health Records) Specialist Certification
  • Certified Professional Secretary (CPS)
  • Certified Executive Assistant (CEA)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified

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